Job Description

Role Overview

We are looking for an enthusiastic

Electronics Test Engineer & Technical Support Specialist

to join our team. This is a varied, hands-on role combining product testing, quality assurance, basic repairs, and frontline technical support via telephone and email. You will play a key part in ensuring our security products meet the highest standards while helping customers get the most from our online support portal.

No extensive industry experience is required -- full training will be provided on our specific testing processes, PCB manufacturing/assembly, and portal systems. This is an excellent opportunity for a recent graduate or someone with a genuine interest in electronics, technology, and customer support to start or develop their career in a dynamic security technology company.

Key Responsibilities

Act as the first point of contact for customer technical support: handle incoming telephone and email enquiries about our products, portal access, and features Perform functional and feature testing on new and existing products Test electronic assemblies and components using in-house test equipment and tools Build, test, and quality-check complete production units Carry out fault diagnosis and repairs on returned or in-house products Contribute to the ongoing development and improvement of features on our customer support portal Maintain accurate test records, prepare straightforward reports, and log support interactions Support the team with general quality assurance and product validation tasks

Essential Skills & Attributes

Confident and clear telephone manner with excellent customer service skills Strong written and spoken English Good PC literacy (Microsoft Office, general applications; ability to learn in-house software quickly) Logical, methodical approach with strong attention to detail High level of accuracy when maintaining records and following procedures Genuine enthusiasm for technology, electronics, and digital trends Ability to work effectively in a small, friendly team

Desirable Skills & Experience

Previous experience in electronics testing, fault-finding, or basic repair (e.g., soldering, using multimeters/oscilloscopes etc) Knowledge of databases, querying data, or basic SQL Familiarity with web portals, user support systems, or software testing Any background in electronics, electrical engineering, or related fields (degree, HNC/HND, apprenticeship, or self-taught)

What We Offer

Comprehensive on-the-job training in our testing and manufacturing processes Opportunity to work on cutting-edge security products in a growing market Friendly, supportive office environment Scope to develop skills in both technical testing and customer-facing support Chance to contribute ideas to product and portal improvements
If you are a proactive individual with a passion for electronics and helping people, we'd love to hear from you. This role suits someone who enjoys variety, problem-solving, and being part of a long-established yet forward-thinking company.

Job Type: Full-time

Pay: 31,200.00 per year

Benefits:

Company pension On-site parking
Application question(s):

Do you have previous experience in electronics testing or fault-finding?
Work Location: In person