Job Description

We are searching for outstanding individuals to join our dynamic, passionate and fun team. We are looking for The Best of the Best - could this be you?!

As an award-winning employer, we will invest in you; supporting your personal growth with training and development paths and we'll celebrate and reward your success along the way!

Read on, it just keeps getting better...

In return for your hard work and commitment we offer:

Enhanced pay for working evenings and weekends Service Charge (Tronc) Company sick pay for up to 4 weeks A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course) Annual party, family fun days, award dinners - we love to celebrate! Up to 30 days annual leave, increasing with length of service Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV. Investment in personal growth through Apprenticeship, Training Courses and Development Programmes. Can't wait until pay day? Wage Stream allows you to pay yourself when you need it! Hospitality Rewards include FREE Employee Assistance Programme from Day 1 Local discounts on gym memberships Complimentary counselling sessions to support mental health Wellbeing App with a range of support such as podcasts, fitness videos, recipes

AND MUCH MORE...........

CORE VALUES

Our Core Values shape our company culture and impact our business strategy. They help us create a purpose, improve team cohesion and create a sense of commitment in the workplace.

Empathy

Caring and understanding about another person's perspective or circumstance

Collaboration

Working as a team, listening and supporting each other to reach our collective goal

Drive

The desire to achieve high standards at all times and keep going, no matter what challenges we encounter/face

Trust

Honest, reliable and accountable do what we say we'll do

Passion

A love for doing what we do, and doing it with positivity and enthusiasm.

JOB SUMMARY

To have a real passion for delivering outstanding treatments and be responsible for motivation and supervision of the therapy team, assisting with training new and existing members of the spa team. To train experienced spa therapists in specialist areas and associated theory including communication and empathy.


Provide outstanding guest experience through delivery of the treatment menu to day guests, members, residents and VIP guests. To act as back of house shift leader, taking responsibility for the day where necessary. To liaise with the Senior Therapy and wider spa team to communicate protocols and support the team to deliver therapy experiences for all guests. Induct new members of the team introducing the spa standards and protocols. To ensure the Spa therapy team are motivated, engaged and productive. To lead by example, ensuring guest satisfaction, delivering an outstanding service to all guests. Undertake reception and administration duties where required. To be brand ambassador for our product houses, maintaining the relationships with key links and training platforms, promoting knowledge of the offering and championing self-development. To provide support to the management team and provide a positive, pro-active approach to coaching the spa therapists to embrace new procedures, and provide exemplary service levels whilst delivering hands on treatments. Provide training where necessary for new and existing team members. To be a positive and enthusiastic role model to the therapy team at all times. To ensure that all safety precautions and spa rules are observed by team members, members and spa clients to ensure safety is maintained at all times whilst using the spa. To ensure that sales tools are effectively utilised at all times to maximise the sales process

To deliver additional services such as all VIP and High profile guest treatments, perform Aufguss and meditation sessions Look Good Feel Better and skincare workshops

ABOUT YOU

Possess a warm and positive attitude, with a caring and dedicated approach Three years' experience within the industry, ideally within a senior therapist role. Elemis training desirable. Recognised beauty therapy qualification (e.g. NVQ Level 3 / BTEC in Beauty Therapy, CIDESCO etc.) Trained in Cancer Therapies

GENERAL

Be responsible for Health and Safety as an individual and also to work colleagues, customers and the business, reporting concerns through the Health and Safety processes and procedures. Ensure continuous professional development of self, including attending required training courses and seeking means of developing within the business Promote continuous improvement in the level of quality and customer care provided by the business and make proposals/suggestions where applicable Respect colleagues and the working environment at all times. Ensure high standard of dress and self-presentation within the working environment Undertake any other duties commensurate within the position for which you are qualified.

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.



Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.