Job Description

Tesco UK o Shire Park, Kestral Way, Welwyn Garden City o Apply by 18-Aug-2025



About the role



This role is responsible for delivering customer focused, technically excellent, engaging and relevant communications that serve our customers a little better everyday. Working with Direct Customer Communications Managers and cross functional teams.

This role is office based in Welwyn Garden City with hybrid working from the office 3 days per week minimum subject to change.



What is in it for you



We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 10% of base salary

Holiday starting at 25 days plus a personal day (plus Bank holidays)

26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave

Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing



You will be responsible for



Planning and delivery of Email and Mobile campaigns for Tesco and Tesco Group comms. Working with managers and the Personalisation team to orchestrate relevant, high performing customer journeys. Building strong and trusted relationships with internal and external stakeholders to ensure the successful delivery of campaigns. Writing technically excellent briefs and manage the production process through to QA . Managing end to end delivery of campaigns and working collaboratively with stakeholders across the business to create, build and deploy as required. Responsible for critical paths, ensuring deadlines are met and risks managed. Defining and scoping audience targeting and reporting. Supporting test & learn plans to optimise performance of cross channel comms. Manage and share reporting post campaign, using insight to continually improve performance. Being a custodian of the Tesco brand. Following our business Code of Conduct and always acting with integrity and due diligence.



You will need



End to end briefing, development (build), deployment, analysis and reporting of email campaigns. Experience of delivering multi-channel campaigns across direct mail, email and mobile. Experience of ESPs and personalisation platforms. Customer insight and analytical skills. Ability to liaise with and influence stakeholders of all levels. Planning, organisation and attention to detail. Growth mindset and ability to learn quickly. Ability to multi-task and prioritise workload. Follow processes to ensure high quality output. Clear communication and numerically literate.



About us



You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we're all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone's welcome. That's why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying



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