Job Description

Post Title:

Emergency Control Coordinator

Team:

Emergency Response and Resilience Team

Salary:

33,180 - 35,604 (includes Matrix Payment)


The Council's Emergency Response and Resilience Team is a Priority 1 Operational Service area which operates 24/7/365 days a year are looking to recruit an Emergency Control Co-ordinator on a Fixed 12 month contract. We deal with a wide range of Security, Community and Council emergency situations via the Emergency Control Room and via mobile Community Response Officers. The work of the service can be dynamic and exciting and it has diversified and expanded in recent years to meet the demands and needs of a wide variety of clients and service areas.


This position is based within the Emergency Response and Resilience Team 24/7 Control Room where you will join a professional, self-motivated team of officers committed to the reduction of Council risks and able to deal with calls from employees, clients, members of the public and the emergency services in a polite but sometimes firm manner offering support, compassion and at times under pressure. The Service also operates public area CCTV and supports all sections of the Council in respect of service delivery, particularly out of hours.


You will work within a technologically advanced Control Room / Call Centre environment and must be observant and assertive with good self-control, listening skills and customer care. You must be a quick learner as well as having the ability to quickly assess dynamic situations to find positive solutions.


Whilst a high level of experience and understanding from a community safety, security or call centre background would be an advantage, we are looking for applicants with transferable skills, especially ICT, and experience and the enthusiasm and potential to make a positive contribution to the work of the Emergency Response and Resilience Team.


All successful applicants will be required to have a valid appropriate Security Industry Association (SIA CCTV) license which includes a satisfactory enhanced DBS check. This licence will remain the applicant's responsibility to maintain its validity. You will also be required to undertake a separate enhanced Greater Manchester Police check.


Hours of work 37 per week, various shifts/hours to be worked currently on a seven week rota this includes unsociable hours over days, evenings, nights and weekends.

About Bury

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.

In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.


Please note we are unable to support with sponsorship at this time.

Benefits of working for Bury Council

To hear about the benefits for working with Bury Council, please visit Bury - Home | greater.jobs

We support employees to work with agility, where appropriate for the post and service requirements.

We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.


If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'About You' or 'Supporting Statement' section of your application.

Next steps

For an informal chat regarding the role please contact Paddy Norton on 0161 253 6187

Interviews will be held W/C 13/10/25