Job Description

Permanent, Full-Time, 38.5 hours per week (worked on a rota basis of shifts)

The role of the Control Room Operative is an exciting and important role for Stockport Homes Group (SHG) in the newly restructured CCTV Control Room. The role will take operations responsibility for the organisations CCTV service and 'Out of Hours' response in the event of an emergency.

In this role you will:

Provide daily 24/7 365 day monitoring of the public space and housing stock CCTV along with responding to fire alarm activations plus providing security for our customers, achieving the best outcomes for the public and our customers. Undertake these duties at evenings and weekends supporting the delivery of a 24/7/365 service. Support our Neighbourhoods and Safer Neighbourhoods services, by working pro-actively as One Team to keep tenants safe and secure. Proactively identify criminality and ASB across the Borough. Answer OOH calls from customers. Monitor CCTV for SHG customers in blocks across the Borough. Respond to fire alarm activations. Liaise with contractors when faults occur. Assist GMP and the Safer Neighbourhoods Team with evidence led investigations. Direct security guards to various locations.

Our ideal candidate will:

Essential

Be able to successfully apply for and obtain an SIA licence (which will be provided as part of the employment). Work collaboratively with customers, the team and colleagues from other services. building up good working relationships that are based on trust and respect. Have the ability to react to live incidents professionally and in a calm manner. Have good communication and written skills. Have an eye for detail and an ability to spot suspicious behaviours and actively monitor situations, relaying key information to the necessary agency. Communicate effectively using a variety of different communication methods and techniques to deliver clear messages. Be positive and enthusiastic approach to work in sometimes challenging circumstances. Be able to deal with different types of workloads and problems, working independently and making decisions confidently with minimal need to escalate.

Desirable

Experience of Security Services and CCTV operations Holder of an existing SIA CCTV Licence
The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service and satisfactory enhanced employment references going back 5 years. Additionally, the applicant must have the ability to successfully apply for and obtain an SIA CCTV Licence, which will be provided as part of the employment and funded by SHG. The applicant will also be required to complete GMP Vetting for the use of Police Airwaves Radios, which requires the applicant to have been a UK resident for 3 years or more.


The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.



This role will be on Three Sixty terms and conditions.


We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.


If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.


Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.


We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing date: 13th November 2025

Interview date: 17th November 2025

Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.


We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes.


As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home.


All our profit is reinvested within the group to maximise opportunities for those who most need our help.

Companies within SHG:

Stockport Homes

- Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an 'Arm's length management organisation', so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.

Three Sixty

- Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.

Skylight

- SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.

Viaduct Housing Partnership

- Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport.


SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.