Job Description

The closing date is 26th May 2025

Job summary

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We are seeking a compassionate and organised individual to join our Emergency Department (ED) team as a Receptionist. As the first point of contact for patients and visitors, you will play a crucial role in ensuring a welcoming and efficient environment during what can be a stressful time for many.


The role will be required to provide efficient and effective administrative/typist duties to Yeovil District Hospital (YDH) and wider staff.



The post requires flexibility and the ability to provide a wide range of administrative and typist duties as the services develop.

Main duties, tasks & skills required

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Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.



Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.



Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.



Process urgent referrals and arrange appropriate outpatient appointments.



Participate in team and Trust meetings as requested.

About us

------------


At

Somerset NHS Foundation Trust

, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

Flexible working options

to help you balance work and life

NHS pension scheme

for long-term financial security

Generous annual leave allowance

to recharge and relax A strong focus on

career development

to help you grow and achieve your potential

Additionally, you'll gain access to our

Blue Light Card

, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.


We are proud to foster a

diverse, skilled, and inclusive workforce

, and we encourage applications from all backgrounds.

Why Somerset?

Somerset offers the perfect blend of

idyllic countryside, outstanding areas of natural beauty

, and

breathtaking coastlines

, with vibrant cities like

Bristol

,

Bath

, and

Exeter

just a short drive away - and only two hours to

London

.


The region is home to excellent

educational facilities

, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all

- the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

-------------------


Please see attached & Person Specification for further details of duties and responsibilities.

Person specification

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Qualifications

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Essential

Good standard of general education NVQ 2 or equivalent experience



####

Desirable

ECDL NVQ 2 Business & Administration

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Experience

####

Essential

Good organisational and communication skills Ability to manage multiple tasks within defined timescales Proven experience in a receptionist role, dealing with non-routine procedures and practices IT skills Competent dealing with the general public Experience of self-development or training in administration and/or office practices



####

Desirable

Knowledge of key NHS terminology Previous knowledge of working a Customer Service environment Previous knowledge of working in the NHS Previous experience of working in a Hospital environment Knowledge of confidentiality and Data Protection issues



###

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.


###

For help with your application, contact:

Emma Houseman


Emma.houseman@somersetft.nhs.uk




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Pay scheme

Agenda for Change


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Band

Band 2


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Salary

24169.00 to 24169.00 Yearly
###

Contract

Permanent


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Working pattern

Part-Time, Full-Time


###

Reference number

184-OL-OR-2511


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Job locations

Yeovil District Hospital

Higher Kingston

Yeovil

Somerset

BA21 4AT