Job Description

Emergency Home Responder at Progress Lifeline.

Progress Lifeline is an award-winning personal alarm and telecare services provider who have been making a positive difference to the lives of over 65,000 customers for more than 30 years.


Our key services include:

Emergency home response 24-hour telecare monitoring and response service to individuals at home The supply, installation and maintenance of personal alarms and advanced telecare devices Out-of-hours contact centre for housing providers and local authorities 24-hr response service for emergency calls from building elevators.

Emergency Home Responder - A Role That Breaks the 9-to-5 mould

Are you looking for a job that offers flexibility, variety, and the chance to make a real impact outside of the typical 9am to 5pm routine?


As an Emergency Home Responder, you will be at the heart of providing critical support to our customers when they need it most. Whether you are assessing an emergency situation or offering reassurance and comfort, your role will be dynamic and hands-on. At all times you must offer reassurance and make our customers as comfortable as possible.


Working from home you will be on call for the duration of your shift and attend emergency calls in the Manchester area when directed by our Control Centre.


In addition to flexibility, we offer comprehensive training in all aspects of the role, including the moving and handling of customers who have fallen, performing risk assessments, First Aid and the use of all equipment.


Join us in our mission to create thriving communities where everyone feels truly supported-and

experience the freedom of working outside the usual office hours

.

What You Will Bring:

A full UK driving licence and own car is

essential

It is

essential

that you reside in the

Greater Manchester area

to apply for this role. Compassion and care with a strong desire to support vulnerable persons. The ability to deal with emergencies in a calm and controlled manner A passion for delivering excellent services To be flexible and a committed team player Willingness to learn new skills Strong communication and interpersonal skills The commitment to working night shifts

What We Offer:

Flexible working patterns. 7 shifts on call followed by either 7 shifts or 21 shifts rest period. Night shifts on call between 18:00 and 06:00. A daily standby payment of 26.22 when on shift with an additional call out payment of 18.90 per hour for the first 90 minutes, then 12.97 per hour should the callout exceed 90 minutes. Mileage allowance of 0.45 per mile If you meet the criteria we are looking for, our managers will contact you for an initial phone conversation to discuss the position and your expectations in more detail.

Our Values

As we are a proud part of

Progress Housing Group

, our values are at the heart of everything we do:

We are people-focused

- we treat everyone fairly and understand the diverse needs of our customers and colleagues.

We are forward-thinking

- we search for and implement innovative solutions to overcome challenges.

We are genuine

- we are open, honest, and energetic in all that we do.

We are expert

- we use our knowledge and expertise to provide the best possible service.

We are collaborative

- we work together with partners, tenants, and communities to achieve more.

Why Progress Housing Group?

This is a fantastic opportunity to join a supportive team where you can make a real impact. At Progress Housing Group, we offer an opportunity for professional development and growth within a company that truly values its people.


If you are ready to make a difference and grow your career with us, apply today!

Application Closing Date: 11:59pm Sunday 24

th

August 2025

Interview Date: W/C 1

st

September 2025

We are committed to creating a diverse and inclusive workplace. We encourage all qualified individuals to apply and particularly encourage applications from people in underrepresented groups.