Job Description

Introduction

You will be based at our office initially [Unit 3, Chestnut House, Farm Close, Shenley, Radlett, Hertfordshire, WD7 9AD] with an option to discuss hybrid working once you are assessed as being fully competent and dependable.

This is a part time/flexible role to cover 24/30 hours per week. which can be tailored to fit with your needs and availability. It's about the right person being hired. It may be your return-to-work opportunity. To help make this work we would prefer candidates who are within a reasonable commute to the office.

Salary: Full time [37.5 hour] equivalent rate of 26,500 - 32,500 dependent on overall compatibility with our requirements and experience.

Previous experience: Administrative experience however gained is likely to be transferable into this role.

Overview of Role

You will provide a first-class administration service to support the Employee Benefits Specialist, allowing the specialist to focus on customer relationships, developing the business and growing fee income.

Your work will be of the utmost importance as correct and timely processing of applications is critical to delivery of the benefits promised to our customers and their employees and is also vital for employee retention and satisfaction.

Confidentiality and efficiency are very important qualities for this role. If you also possess communication skills and have a high attention to detail then you are likely to be a good candidate.

Responsibilities

Deal with all administration related to renewals and applications

Handle and administer quotes

Deal with underwriting/information requests

Ensure all information held is accurate and up to date and complies with relevant data protection regulations

Reconcile monthly commission statements

Deal with post and telephone queries

Assist in the promotion of added value services

Manage projects

To deliver all administration aspects of the application/renewal processes

Communicating with customers and insurers to ensure timely processing and resolve issues

Resolving questions and problems by interpreting benefit policies and procedures

Preparing required reports

In summary, you are responsible for administering and managing the promises we make to customers, communicating with insurance providers, and ensuring we get it right first time, on time. Your expertise, passion and commitment will contribute to customer satisfaction, retention, and overall business success.

Competencies/Skills required

There is no need for previous experience related to our business, we are looking for someone who loves doing administration work and has evidence of previous experience

Proficient with Microsoft Office

Excellent analytical, organisation, time management & prioritisation skills

High attention to detail

Strong communication, interpersonal and negotiation skills

Logical thinking

Respects confidentiality

Strong work ethic and team player

Ability and initiative to achieve agreed outcomes without supervision

Loves the challenge of demanding deadlines

Job Type: Part-time

Pay: 26,500.00-32,500.00 per year

Benefits:

Company pension Free parking Life insurance On-site parking Private medical insurance Work from home
Schedule:

Monday to Friday
Education:

A-Level or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Administrative : 1 year (preferred)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Radlett

Reference ID: GR0625