Job Description

Department: Situ People

Reporting to: Employee Engagement and Experience Manager

Core Hours: Monday-Friday 8.45am 5.30pm
Location: Based at our Exeter HQ

Situ is an established serviced accommodation agency headquartered in stunning Exeter, Devon. We connect people with choice corporate accommodation that feels like home, wherever in the world they might be. With a global supply chain spanning over 144 countries and an ever-growing team, were on an exciting journey. Are you ready to join us?
About Us
Our success lies in our people-centric approach, its what makes us stand out in the industry. Service with heart is how we ensure a 100% client retention rate. But it isnt just our clientele who get this top-quality treatment, its our own people too.
Recognising and nurturing talent is a fundamental part of Situ culture, and we always reward hard work. 2023 alone saw 19 internal promotions within our company, and our dedication and investment in our teams is what makes us a renowned globally great employer. Its also how we earned a Best Place to Work award last year!
Were people people - diversity and inclusion is paramount to everything we do here at Situ. From collectively speaking 17 languages, to over half of our leadership roles being held by women, to our dedicated employee committees - we work hard to ensure everyone sees Situ as a safe space.
In a nutshell... Were on a mission to revolutionise corporate accommodation with our unique approach to the industry and are seeking top-notch people to help us achieve that goal. But enough about us, its you were eager to learn more about. So get in touch today and slide into your next role at Situ (literally, we have an office slide)!

Job purpose

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As an Employee Engagement and Experience Advisor, you will play a key part in our busy People team, taking responsibility for delivery of a full range of Human Resources services. You will support the Employee Engagement and Experience Manager in the delivery of efficient and effective HR support and an advisory service to the business by providing first line contact on all people related issues consistent with internal processes and legal requirements.

Key responsibilities and duties

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With a people centric, solution driven approach provide first line generalist HR Advice to our colleagues. Own our recruitment process, from advert to hire, manage and lead the recruitment journey ensuring our processes are compliant, meaningful and encompass Situs values. Drive continuous improvement, regularly review our processes and policies, provide advice and guidance with an innovative approach and be up to date with changes to employment law and best practices. Create, maintain, interpret, and share meaningful people related metrics/data with key stakeholders within the business. Manage Employee Relations, arrange and attend informal/formal meetings and hearings, ensuring that all paperwork is accurate. Take notes at meetings as required. With a one team, collaborative approach assist and support the wider People team. Escalate, liaise or refer to other colleagues within the People team when appropriate. Work closely with managers and provide advice and guidance on absence management issues. Collate accurate data, identify trends, and arrange and facilitate welfare meetings or disciplinaries when necessary. Coach, develop, and support our managers to support our colleagues, signposting our EAP, Occupational Health, Private Medical Insurance where appropriate. Participate and take ownership of your role within our job evaluation process. Complete regular salary benchmarking exercises, collate and present your findings. Understand our business, the local, national and global job market and how it may influence Situs objectives. Update and maintain our HR Information System data, ensuring all data is accurate and appropriately recorded and documented in a timely manner. Know our people and be passionate about employee engagement. Identify existing and up and coming talent, support managers to nurture and retain our talented colleagues and address poor performance, behavioural issues through meaningful conversations, growth plans, 1:1s and appraisals, signposting or referring to our Learning and Development Lead and/or Employee Engagement and Experience Manager when appropriate. Contribute to and drive people related initiatives adopting a people centric approach. Whilst championing employee well-being and fostering a positive and productive work environment you will balance the needs of our employees with Situs commercial objectives to support overall growth and success. This list is not exhaustive but covers most of what is expected. You will be expected to perform different tasks as required, in line with Situ overall business strategies

General responsibilities and skills

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Highly motivated with a positive 'can do' attitude Exceptional attention to detail Previous experience of working in an administrative role Ability to prioritise tasks accordingly in a fast- paced environment Upholding of company values Provide outstanding customer service Adaptable to the needs of the business Continually seek personal and professional development Excellent time management and organisational skills Exceptional communications skills, both verbally and written Commercially astute Confident with IT Must have at least Level 5 CIPD qualification or similar experience

Benefits of working at Situ

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27 days of holiday per year (including two reset days) plus bank holidays and your birthday off.


Training support and growth opportunities.
Quarterly awards for experience days.
Company events.
Private health insurance
Employee assistance programme, including 24-hour access to a GP.
* Subscription to online benefits and discount package.