Job Description

Full Time,

Permanent

As our Employee Relations Lead, you'll be the person everyone turns to when things get complex. You'll guide managers through sensitive situations, protect the organisation from risk, and make sure our people feel heard and supported. This isn't just about policies--it's about shaping a positive culture and helping leaders do the right thing.


You'll play a critical role in influencing how we manage people issues, ensuring fairness and consistency while balancing commercial needs. This is a chance to make a real impact--helping us build trust, confidence, and a workplace where people thrive.

Key Responsibilities:

Lead complex ER cases, taking ownership of high-risk and escalated cases, ensuring fair, consistent, and legally compliant outcomes. Act as a trusted advisor providing clear, practical advice to managers and senior leaders, building confidence in handling ER issues. Drive policy and process improvements, identifying trends and gaps, and leading initiatives that make our ER approach smarter and more proactive. Deliver training and guidance that empowers managers to handle ER issues effectively and confidently. Balance risk and people by helping us make decisions that are legally sound, commercially sensible, and people focused. Provide insight by turning ER data into meaningful reports and recommendations that help to shape future strategy. Champion best practice, ensuring compliance with employment law and internal policies, reducing risk and protecting bpha's reputation. Work closely with HR colleagues and business leaders to deliver joined-up solutions that support organisational goals.

What We're Looking For:

Deep ER experience: You've managed complex cases and acted as the escalation point many times before. Influence and Impact: You know how to engage senior leaders and aren't afraid to challenge when needed. Calm Under Pressure: You can handle sensitive situations with empathy and confidence. Clear Communicator: You make complicated things simple and easy to understand. Pragmatic and Commercial: You balance risk with practical solutions that work for everyone. Continuous Improvement Mindset: You're always looking for ways to make things better.


This is a role where you'll make a real difference--helping people through tough times, shaping how we work, and influencing the future of our organisation. You'll have the freedom to bring ideas to the table, the support of a collaborative team, and the opportunity to leave a lasting impact. If you're passionate about doing the right thing and want to be part of a team that values empathy, accountability, and ambition, we'd love to hear from you.



Bpha reserves the right to close this vacancy early if we receive sufficient applications or identify a suitable candidate before the advertised closing date.



INDLOW


bpha is a Housing Association located in the Oxford to Cambridge Corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.


We are a leading provider and developer of affordable homes - for rent, shared ownership and supported housing.


We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.


We invest the money we make in existing homes, to enable us to build new homes, and to deliver new and improved services.


As a bpha employee, you'd be joining 500 passionate and valued colleagues. All working together, to achieve our mission and deliver quality service for over 20,000 homes and a more than 33,000 residents (and counting!).