Job Description

Salary

27,540 per annum

Location

Glasgow Head office

Shift Pattern

Days

This is a fixed term contract

,

vacancy that will close in a month at 23:59 BST.

The Vacancy

Job Title:

Employee Relations Officer

Location:

Glasgow, UK

Contract Type:

12-Month FTC

Working Hours:

37.5 Hours Per Week

Salary:

27,540 Total Salary



We're looking for a proactive and professional Employee Relations Officer to join our People team and serve as the first point of contact for all colleague and manager ER-related queries across City. In this vital role, you'll deliver consistent, high-quality advice on a wide range of employee relations matters, ensuring alignment with City policies, procedures, and best practice guidance.


Working closely with the ER Specialist, you'll handle general casework and provide reliable guidance to support informed decision-making while mitigating risk. More complex cases will be escalated appropriately. You'll also be responsible for logging and tracking all cases accurately using our People case management systems and tools.

Key Responsibilities:

Acts as the first point of contact for all People/ER-related telephone and email enquiries, ensuring timely and professional responses in line with SLAs. Provides advice and administrative support across a range of ER matters (e.g., absence, discipline, grievance), including minute-taking and preparing documentation. Delivers clear and consistent advice in line with internal policies, procedures, best practice, and relevant legislation. Maintains accurate and up-to-date ER data in systems like Cascade and manual trackers, ensuring information is reliable and accessible. Identifies and escalates complex or high-risk employment matters to ER Specialists promptly to ensure appropriate handling. Builds rapport with stakeholders through confident, open communication, while working collaboratively with the wider People team to support business needs.

Qualifications / Experience:

Essential

Good working knowledge of Employment Law and ongoing Case Law. Experience handling a variety of ER cases: absence, performance management, investigations, disciplinaries, grievances, appeals and all types of absence management cases, across different levels of seniority.

The ideal candidate:

Excellent communication skills, both written and verbal. Time-management skills. Ability to work under pressure.

What We Offer:

At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we're committed to ensuring our team feels valued, motivated, and empowered. Our benefits include:

33 Days Holiday (Inc. Bank Holidays) Private Pension HealthShield Cashback Plan - Reclaim part of your dental/optical costs. OneCity - Employee Discount Platform Employee Value Awards up to the value of 250 Access to Costco Personal Membership Subscription Mental and Physical Health Services (Wisdom, Thrive, SkinVision) Electric Car Scheme (Criteria Applies) First Bus Commuter Club - Discounted Bus Travel


Employee Relations Advisor Glasgow ER Officer Scotland Human Resources Assistant HR

The Company

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.


The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.


It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.


Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.

Our Benefits

Pension Scheme

Retail Discounts

Cycle to Work Scheme