Job Description

Job Title: Employee Relations Specialist
Location: Glasgow, UK
Contract Type: Permanent
Salary: 38,000 Per Annum
Working Hours: 37.5 Hours Per Week
We're looking for a proactive and knowledgeable Employee Relations Specialist to join our People Services Centre in our Glasgow Head Office. You'll play a pivotal role in enhancing our ER operations by managing the case management system, driving policy development, analysing trends and risks, and supporting line managers and People Partners across the business.
In this highly collaborative and specialist role, you'll contribute to strategic process improvements, and ensure Tier 0 materials and policy documentation are fully compliant and up to date. You'll also help drive consistent, legally compliant, and best-practice people management through training, coaching, and direct ER case support.
Key Responsibilities:

• Serve as a subject matter expert in ER case management, coaching line managers and People Partners on the effective use of systems and documentation.
• Coach and support People Partners and Line Managers on ER systems and procedures, promoting confident and consistent ER handling.
• Research and propose legally compliant people policies that support City's strategic direction and workforce needs.
• Drive continuous improvement across People Services, identifying process gaps and proposing efficient solutions.
• Contribute to KPI and SLA performance by ensuring timely, quality interventions and case handling.
• Collaborate across ER, Onboarding, and Projects functions to ensure a fully integrated people service.
• Act as a liaison between City and external providers (e.g., Occupational Health), managing escalations and ensuring service delivery meets expectations.
• Lead or support delivery of training sessions on policy updates and ER best practice.
• Promote and embed continuous improvement initiatives within the People Service Centre team.

Qualifications / Experience:
Essential

• CIPD qualification or equivalent experience in a senior ER or policy advisory role.
• Demonstrated experience in ER case management, policy development, and coaching line managers.
• Proficiency with HR systems and reporting tools.
• Strong communication and stakeholder management skills.
• Practical knowledge of UK employment legislation and case law.

Desirable

• Educated to NVQ Level 3 or higher in HR, Business Administration, or similar.
• Previous experience working in a Shared Services environment.
• Experience leading or supervising a team or mentoring colleagues.

At City, we're committed to supporting our colleagues with a wide range of benefits designed to enhance both their professional and personal wellbeing. From generous holiday entitlement and pension contributions to health and wellbeing support, we aim to ensure everyone feels valued and supported. You'll also have access to exclusive discounts, employee recognition rewards, travel savings, and other great perks, with many more benefits to explore.
What We Offer:
At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we're committed to ensuring our team feels valued, motivated, and empowered. Our benefits include:

• 33 Days Holiday (Inc. Bank Holidays)
• Private Pension
• HealthShield Cashback Plan - Reclaim part of your dental/optical costs.
• OneCity - Employee Discount Platform
• Employee Value Awards up to the value of 250
• Access to Costco Personal Membership Subscription
• Mental and Physical Health Services (Wisdom, Thrive, SkinVision)
• Electric Car Scheme (Criteria Applies)
• First Bus Commuter Club - Discounted Bus Travel

Employee Relations Specialist Glasgow ER Specialist Scotland Human Resources Advisor HR
In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.