Job Description

Employee Support Officer | 8554 | secondment opportunity/temporary contract to cover maternity leave | 37 hours per week | 27,711 to 30,060 per annum | Grade F | County Hall, Norwich

The EducationHR function provides a range of professional HR services, on a traded basis, to educational establishments within and outside Norfolk. Services include HR Consultancy, HR administration, a framework of policy, procedures and written guidance and resourcing support (e.g. recruitment advertising, supply teacher register).



The post sits within the HR Administration team within EducationHR and forms part of the traded HR service to schools and academies. In this role, you will be responsible for the delivery of HR Administration services to specified customers and some statutory functions on behalf of Norfolk County Council.



We are looking for a dedicated and customer-focused individual to join our team, primarily to deliver HR administration support to school and academy customers. This is a fast-paced area, working to tight deadlines with high volumes of work. Ensuring attention to detail and excellent customer service are essential.

Some of the key duties are as follows:

validation of information provided by customers, input into the HR and Payroll system and the generation of employment contract documentation. Development and maintenance of strong relationships at an operational level with customers is an important aspect of the role. Delivery of a high-quality HR administrative support service to an allocation of schools and academies by operating HR administrative and payroll processes to ensure effective delivery of service, including the inputting of payroll data and ensuring standard contract documentation and letters are accurately prepared and issued in accordance with statutory requirements, County Council and Departmental policy and practice. Liaising with customers daily to give guidance and support to ensure their contractual requirements are delivered. Be responsible for accurate and timely data input into specialised IT systems so that transactions are delivered effectively and organisational and statutory reporting requirements can be met. Support any data cleansing activities that might be required to address data irregularities, errors or omissions. To ensure correct procedures are applied and appropriate guidance is given to managers and employees in relation to those procedures, for example in areas such as terms and conditions of employment, continuous service and annual leave entitlement.
We are looking for someone who enjoys a positive team approach, is solution focussed, and able to respond quickly and effectively to the new issues that every day brings.



You must be skilled in accessing information from a variety of electronic systems and be able to adapt to new systems. Training will be given on Oracle (HR and Payroll system) and other customer contact procedures. You should be able to demonstrate an appetite for continuous learning and delivering excellent customer service.



You will have a key role in the delivery of a value for money, quality service that supports the wider Educator HR role of enabling schools to deliver the highest quality of education to children and young people.



Training appropriate to the role will be provided, particularly in relation to the Oracle HR and Payroll system and other service delivery systems.



Before you apply, we recommend reading the full

and Person Specification

to help you demonstrate you meet the criteria.



These are some benefits you can enjoy by working for Norfolk County Council:


Competitive salary Generous holiday entitlement Health and Wellbeing services including fast-track physiotherapy and a free counselling service Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need. Financial benefits such as: + ' Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
+ A Blue Light card for Fire Service and Social Care Workers
+ Relocation expenses (where applicable)
+ An advance of your expenses if you travel for work
+ Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
+ Tax efficient ways of getting extra pension and new bikes
+ Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
A payment if you refer someone you know to a hard to fill job
+

You can find information on our Terms and Conditions here.

Already a Norfolk County Council employee?

See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 16 July 2025

All other applicants closing date: 23 July 2025