Job Description

Number of jobs available
2
Region(s)
East of England
City/Town
Peterborough
Office Location
Head Office - CITB, 4 Cyrus Way, Cygnet Park, Hampton, Peterborough, Cambridgeshire, PE7 8HP
Departmental Grade
Team Member.TM1
Post Type
Fixed Term
Length of post
1 year(s) 0 month(s)


Working Pattern
Full Time
Salary
21,600 - 26,400
Details
Are you an organised, people-focused professional who thrives on clear communication and keeping things running smoothly behind the scenes? As an Employer Network Course Booker Administrator, you'll play a vital role in turning training requests into seamless, well-managed bookings. Working closely with the Engagement Team, you'll take ownership of the administrative process once bookings are received, ensuring every detail is handled accurately, efficiently and with exceptional customer care. This is a role where your verbal communication skills, administrative expertise and proactive approach truly make a difference.

Role:

Employer Network Course Booker Administrator

Location:

Peterborough (Hybrid, approximately two days per week working from the office, to be discussed at interview)

Hours of Work:

Full-time (35 hours per week)

Contract:

12 Month Fixed Term

Salary Range:

24,720 - 26,400

Grade:

TM1

Target Salary:

25,586

Why This Role?

This role is central to enabling the Employer Network model to deliver an efficient, time-saving service for levy-registered employers. As part of the Course Booker Administrator team, you'll provide national coverage; sourcing the most suitable and cost-effective training solutions requested by employers. You'll be the administrative backbone of the booking process, offering clear communication, accurate record-keeping and responsive support, while ensuring all documentation and systems are completed to a high standard from start to finish.

What You'll Be Doing:

Delivering a high-quality administrative service by completing the full end-to-end booking process for employer training, ensuring all records, systems and documentation are accurate and audit ready. Acting as the first point of contact for employer training enquiries, confidently handling incoming calls, providing clear verbal communication and managing workloads within agreed SLAs. Taking ownership of admin functions once bookings are received from the Engagement Team, ensuring a smooth transition and timely progression of all requests. Negotiating course prices with training providers to secure the best value and quality for employers. Providing a professional, "can-do" customer experience, aiming for first-time resolution wherever possible. Building strong working relationships with employers and training providers, encouraging discussions around future training needs and identifying opportunities to upsell additional training. Following up with training providers to confirm delivery, managing attendance information and recording employer feedback accurately and promptly. Working collaboratively with the Engagement Team, including making warm referrals to advisors for training needs analysis conversations. Making informed decisions when unexpected issues arise, such as last-minute cancellations, communicating clearly with all parties to achieve the best possible outcome for delegates and trainers

Your Experience:

Essential:

Excellent verbal communication and interpersonal skills, with the confidence to liaise with employers, providers and internal teams. Strong administrative skills with a high level of attention to detail. Ability to build rapport and develop effective working relationships both internally and externally. Proven negotiation skills. Drive, enthusiasm and a professional approach to work. Ability to perform effectively in a demanding, fast-paced environment.

Desirable:

Previous experience working within a customer service environment. Recognised customer service qualification (or willingness to work towards one).

For full details, please refer to the Role Profile.*

What You'll Get in Return:

25 days holiday + bank holidays + 3 days Christmas shutdown Generous pension scheme (up to 9% employer contribution) Life assurance (4x salary) 2 paid volunteering days per year 24/7 GP Services Professional development & funded training qualifications Employee Assistance Programme -- because your wellbeing matters A team that respects you, your trade, and your time-served knowledge

Why Join CITB

CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to develop an organisation which reflects Britain's diverse population and our main objective is to create a culture that enables our customers to strive towards an organisational community that is reflective of today's society.

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.



Contact and additional information
For general queries or support with your application, please contact CITB's Talent Acquisition Team at careers@citb.co.uk


or


For other general queries regarding your application, please contact our customer contact services CITB-recruitment-enquiries@gov.sscl.com or 0345 241 5364.



Essential past experience/skills
Previous experience of working within a customer service environment
Closing Date:
16/01/2026, 23:55 hours


1st Interview dates
TBC