Job Description

We have a fantastic opportunity for a highly motivated End User Specialist (Digital Systems - Deployment) who has the enthusiasm and ability to work in a challenging but equally rewarding Technology Services Department as part of Nottinghamshire Healthcare NHS Foundation Trust.



We have a fantastic opportunity for a highly motivated End User Specialist (Digital Systems - Deployment) who has the enthusiasm and ability to work in a challenging but equally rewarding Technology Services Department as part of Nottinghamshire Healthcare NHS Foundation Trust.



You will work within the End User Services Team, this sits within ICT Operations as part of the wider Technology Services function. End User Services provides a range of services to the Trust. These include deployment, maintenance and enhancement of end user device operating systems and applications, management of cloud hosted solutions.



The End User Specialist is a technical role that sits within End User Services. It has delegated responsibility for key tasks enabling operational continuity and future development of Trust user device estate within the End User Digital Systems Deployment specialism.



As part of a wider Technology Services function, an End User Specialist is expected to work collaboratively with other teams. These include, but are not limited to, Digital Systems, Infrastructure, Information Security and Compliance, Clinical Applications, Software Development, Solutions Architecture and Service Management.



To assist the End User Services Manager in maintaining operating system images, software packaging and deployment management in accordance with Trust, industry, and national standards with reference to ITIL service management processes.



With guidance from the End User Services Manager, lead on the management and configuration of Trust deployment tools such as Configuration Manager (SCCM) and Intune



Coordinate and complete upgrade and maintenance activities including patch, upgrade, hot fix deployment in line with agreed schedules and processes



Assist with resolution of Service Desk calls and underlying problem diagnosis as appropriate in line with agreed SLAs or OLAs



The Technology Services department provides out of hours support and the Senior End User Specialist (Digital Systems) must be willing to participate in out of hours roster if requested



Please note that this post does not meet the pay level required for a Skilled worker visa.



Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.



Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa



#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.



We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.



We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.



The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.



The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment

Role Purpose:

To assist the End User Services Manager in maintaining operating system images, software packaging and deployment management in accordance with Trust, industry, and national standards with reference to ITIL service management processes. This role is critical in ensuring the efficiency and security of our IT infrastructure, supporting healthcare professionals in delivering outstanding patient care.

Key Accountabilities:

Act as a primary technical authority within the support team. Providing in person and remote support to Trust staff. You will be required to liaise with staff directly as part of the troubleshooting process. Provide proactive specialist advice, development, and management of systems within their area of specialism. Lead on the management and configuration of Trust deployment tools such as Configuration Manager (SCCM) and Intune. Work with appropriate teams to ensure appropriate back up and retention of applications and related data. Coordinate and complete upgrade and maintenance activities including patch, upgrade, hot fix deployment in line with agreed schedules and processes. Design, development and deployment of proactive performance and integrity monitoring for the supported services. Assist with resolution of Service Desk calls and underlying problem diagnosis as appropriate in line with agreed SLAs or OLAs. Raise, implement, and review technical change requests in line with the Trust ICT Change Management Policy Work with Solutions Architects and Senior End User Specialists to review and develop solutions and technical designs. Work with Project Managers and Programme Managers on projects as directed by the End User Services Manager. Lead on non-project work packages to deploy minor works and agreed solutions. To undertake any other duties that would be a reasonable expectation of the role or directed by the End User Services Manager and delegated individuals.

A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.



Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is 26.40 (standard) or 54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.



You are encouraged to enrol for the DBS Update Service. An annual fee of 16 per year applies.