Job Description

Hybrid requirements: This role has flexible working patterns.
At Dunelm, we believe that feeling at home shouldn't stop at your front door. As the UK's leading homewares retailer, we're passionate about creating a workplace where our colleagues feel just as comfortable, supported, and valued as our customers do.
About the Team
Our Colleague Technology Engineering team is responsible for delivering a seamless and secure end-user computing experience to over 11,000 colleagues and 5,000+ devices across 180+ locations. We equip our teams with the tools they need to thrive--whether that's the latest laptops, Microsoft 365, Intune, Jamf, or Yealink collaboration equipment.
You'll be joining a collaborative and forward-thinking group of engineers, including three Endpoint and Collaboration Engineers, an Endpoint Security Engineer, and a growing Identity & Access Management team. With guidance from our Tech Lead and Principal Engineer, and support from our Agile Delivery Lead and Business Analyst.
In Colleague Technology Engineering, we celebrate success, educate, and support one another. With the regular offer of training courses, the opportunity to attend conferences and seminars, and out of work socials, you'll have everything you need to grow your skills, network with your peers and build a lasting bond with your teammates.
What you'll be doing:
As an Endpoint and Collaboration Engineer, you'll play a key role in shaping the colleague technology experience at Dunelm. From managing endpoint and collaboration tools to supporting SaaS onboarding and driving the adoption of generative AI, your work will directly impact how our teams connect, collaborate, and deliver for our customers.
You'll be involved throughout the full project lifecycle--from discovery and design to implementation and support--ensuring that every solution is secure, scalable, and user-friendly. We work in an agile environment where your ideas and feedback help shape our roadmap.
You will work across the entire project lifecycle, from solution discovery and design, through to proof of concept, implementation and support transition. This is a unique chance to engage with all facets of the business, understand key processes, and lead the roll-out of new services and devices to our colleagues.
Following a thorough onboarding process, you'll join our emergency out-of-hours on-call rota. Rest assured, this is shared among the team and happens on a rotational basis to maintain a healthy work-life balance. Additionally, your time on-call will be fairly compensated.
Essential Skills
We're looking for someone with strong technical expertise and a people-first mindset. You'll ideally bring:
Advanced experience with Microsoft 365, particularly Intune, SharePoint Online, and Teams
In-depth knowledge of MDM tools (Intune, SCCM) and device provisioning (Autopilot, SCCM)
Strong understanding of Windows 10/11, iOS/iPadOS, Android, and MacOS
Working knowledge of file storage technologies, data migrations, collaboration platforms (Temas, Teams Room & Slack), and SaaS onboarding.
Proven experience of successfully delivering large scale projects both solo and as part of a team.
Experience with automation (PowerShell, Graph API)
Experience with Microsoft 365 Compliance features (DLP, Rights Management, Data Classification)
Articulate and able to educate others on work we have completed both verbally and in writing.
Desirable Skills
Microsoft MD-100/101or MD-102 certification.
Knowledge of email technologies and standards (SPF, DMARC, DKIM, BIMI).
In depth knowledge of MacOS usage and administration.
Working knowledge of common attack surfaces/vectors and RBAC/least privileged access.
Working knowledge of IDP solutions such as Active Directory, Entra ID, and Google Cloud Identity.
Working knowledge of user provisioning, single sign-on and multi-factor authentication.
Experience using Jamf for MacOS management. Ideally at Jamf 100 or above level.
Experience administering Mimecast (Administration and investigation).
What You Bring
A collaborative, can-do attitude and a passion for improving the colleague experience
The ability to communicate clearly and confidently with technical and non-technical audiences
A proactive approach to problem-solving and continuous improvement
A commitment to documentation, knowledge sharing, and future-proofing your work
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Role tech stack
PowerShell


GraphQL


Life at
Dunelm
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Culture overview
We're here to help our customers create the joy of feeling truly at home. Join us and you'll find our caring and inclusive culture makes this a place you'll feel right at home too.
Learn
Wherever you work with us and in whatever role, you'll have every opportunity to keep on learning and keep on growing.
Thrive
We'll take care of you, and make sure your everyday needs are met, so you can focus on doing a great job and being the best version of you.
Belong
We embrace diversity in all its forms. We'll celebrate the individual you are and value the unique contribution you bring.
Colleague Networks
All of our colleagues have the opportunity to be part of our four colleague networks. These are Disability & Neurodiversity, LGBTQ+, Gender Equality and Ethnicity & Race. Each network has co-chairs and an exec sponsor who work closely with us to ensure that we are a workplace where everyone feels supported, celebrated, valued and heard.
A chance to give something back
We're serious about our role in society. Each of our stores is partnered with a local charity and has its own community Facebook page. And we offer our Pausa Cafes for free to local community groups. We're also proud partners of the mental health charities, Mind (UK and Wales), SAMH (Scotland) and Inspire (Northern Ireland). And each year, we'll give you a day's paid leave to support a charity that matters to you.
Work your way
We have adapted our ways of working to make sure everyone can feel at home wherever they work. For many colleagues at our Head Office in Leicester and our Central London hub that now includes working on a hybrid basis, combining days in the office with time spent working at home or elsewhere across the business.
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Employee benefits
Bonus Scheme
Childcare Vouchers
Flexible Working
Free Parking
Laptop
Learning Allowance
Life Insurance
Pension
Private Healthcare
Share Options
Wellbeing Programme
Office vibe
BIRTHDAY OFF
CITY CENTRE
HACKATHONS
OFFICE DOG
OPEN PLAN
SOCIAL EVENTS
Location
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Tech at
Dunelm
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Leadership
John Gahagan
Chief Technology and Information Officer
Tech overview
Our Tech, Digital and Data teams are transforming literally every aspect of our business - from the way we manage and make use of our data, to the relationships we share with our customers. Already, their impact has been felt across the business, and indeed by our customers. But this is just the start and we know there are bigger opportunities ahead.
Check out our tech blog for tales behind our talented teams: https://engineering.dunelm.com/

Keep on growing
Join us on the tech side and you'll have access to a huge array of learning and development opportunities, including a variety of internally created workshops and externally accredited courses. We also have a substantial tech-specific budget to fund e-Learning licenses, conference visits, resources, and qualifications, plus dedicated mentors, well-being buddies and a wide range of network groups to support you as you progress.

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Engineering principles
AGILE PROCESS
CODE REVIEWS
COMMUNICATION AND COLLABORATION
CONTINUOUS DELIVERY
CONTINUOUS DEVELOPMENT
CONTINUOUS INTEGRATION
INFRASTRUCTURE AS CODE
MENTORING
MICRO SERVICES
PAIR PROGRAMMING
SCRUM
TEST DRIVEN DEVELOPMENT
UNIT TESTING
Company tech stack
JavaScript


AWS Lambda


GraphQL


React


TypeScript


Jest


Node.js


SQL


Python


Java