Job Description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job details Job reference REQ004477 Date posted 11/09/2025 Application closing date 18/09/2025 Location Leeds Office/Work from home Salary 25,563.66 a year, 20,450.92 a year (part time) Package 27 days holiday per year (full time equivalent) plus Bank Holidays, Excellent training and career development, Flexible, remote and hybrid working options, Pay progression at 6 months and 2 years Discounts at gyms, restaurants and more Contractual hours 28 Job category/type Part time Attachments Blank
Energy Adviser - Internal Only Job description
INTERNAL ONLY
This role is open to internal candidates only. Only existing employees or volunteers of Scope may be considered at this time.
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We're here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable. For more information go to
As Energy Adviser - Leeds you will manage a caseload of disabled households struggling with their energy and water bills, supporting, and empowering them over the phone. Customers in need of either more in-depth support, or support with water bills, will be referred to you by a separate team of advisers.
Fixed term until 31 March 2026.
Pat time - 28 hours a week
Location: Working at Scope's Leeds office (3 Brewery Wharf, Dock Street, Leeds, LS10 1JF) and working from home around meetings.
We welcome all applications by 11:59pm GMT on Thursday 18 September 2025.
The Role
In this role you will be:

• Reviewing and confirming details with the customer and conduct an assessment to fully understand their support needs
• Developing goal-based action plans that clearly show how the customers support needs will be addressed.
• Where needed, complete actions on customer's behalf such as speaking to a supplier or submitting an application. Provide clear and detailed updates to the customer afterwards.
• Measure, record and track "distance travelled" for each customer in caseload and ensure that an evidence-based approach is adopted to recording the customer journey
• To work collaboratively within the team to provide support where needed to ensure KPI's are achieved
• You will manage a personal caseload and provide practical advice that may be required for your diverse customer base

For more information about the role's responsibilities, and the skills and experience required please use the link to the job description above.
About You

• You will have a strong background in a customer focused environment, preferably on a helpline and experience of communicating with difficult and complex information via telephone.
• You will have the ability to communicate with a wide range of customers with an understanding of different needs and respond to these accordingly. You will have excellent communication skills, both written and verbal to be able to communicate with customers and colleagues in a clear, meaningful, and effective way.
• You will demonstrate effective person-centred listening, empathy, and probing skills to respond to underlying issues and assist customers to make informed choices.
• Be able to respond positively to change while being able to work effectively with conflicting priorities will allow to succeed within this role.
• It is essential that you have a good working knowledge of IT including Microsoft Office Products. Methodical, with excellent attention to detail when using databases.
• You will bring drive and enthusiasm to the role and can demonstrate that you care passionately about improving the lives of disabled people and their families and that you have a good knowledge of Energy and Utilities and have City and Guilds Level 3 in Energy Advice.

Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope's values and our ambition of everyday equality for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
If you require adjustments through your journey with us, please email
Find out more about .
Equality, Diversity and Inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about on the Scope website.
How to apply
Please click on the apply button and complete the internal application form, or if you have access to ESS please use the instructions below to do this:

• Log in to your iTrent Employee Self Service(ESS)
• Click on the down arrow on the left-hand side of the iTrent ESS screen for the Utility menu
• Select Useful links
• Select Current vacancies
• This will take you directly to the Scope job search page
• You can either search by job title or search all current vacancies then apply
• Click Apply online

Skills Required