Job Description

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JOB DESCRIPTION

Key Tasks & Responsibilities:-

Working with Witton Lodge Community Association team, NHS, Birmingham City Council, Community Groups and Volunteers to identify and engage people and ensure their needs are met through the service. To manage own casework; covering a range of Energy/Welfare Benefit related issues and high-level energy advice and refer to other specialist agencies both external and internal if required. The role will in entail providing advise via: + Home advice visits (outreach).
+ In-depth face-to-face advice appointments.
+ Light touch advice - offered at workshops and events.
+ In-depth telephone/virtual advice appointments.
Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies both external and internal such as Community Safety Net and South Asian Family Support Hub. Building on existing partnerships to help vulnerable people impacted by fuel and cost-of-living crisis. Complete a level 3 Energy Advice City and Guilds training course.

Daily Responsibilities will include:-

Case management. Complete application forms accurately Online and offline. Any other generalist casework necessary. Demonstrate measurable energy savings made by households as a result of advice, advocacy and practical help. Demonstrate measurable financial savings to households through reduced fuel consumption, income maximisation, debt alleviation, leveraging of funds e.g., Trust Funds. Accurately record advice given onto CRM system, outcomes achieved as per project processes. Ensure that all casework conforms to WLCA and project Quality assurance requirements. * Energy Adviser to ensure on target delivery and reporting of all deliverables as required by management and funding requirements.