Job Description

Location: Telford, Shropshire

Contract: Full-time, Fixed Term (until 31st March 2027)

Hours: 36 hours per week

Salary: 28,499.29 per annum + Essential Car Allowance

Closing Date: 3rd August 202

The Opportunity

We're looking for an enthusiastic and committed Energy Advisor to join our Money Matters Team at Wrekin Housing Group. This exciting role is made possible through generous funding from the Cadent Foundation and represents our second collaborative project together.


As we continue aligning services with Housing Plus Group, we're focused on ensuring their customers also benefit from this vital support. In this role, you'll work alongside our existing Energy Advisor, delivering holistic, person-centred advice to help tackle fuel poverty and improve energy efficiency.


If you're passionate about supporting customers, taking ownership, driving improvements, and showing real empathy and understanding, we'd love to hear from you.

The Role

As an Energy Adviser, you'll support residents across

Shropshire, Staffordshire, and Telford & Wrekin

, helping them manage rising fuel costs and live healthier, warmer lives.


Key responsibilities include:

Delivering tailored energy advice to customers of Wrekin Housing Group and Housing Plus Group. Managing your own caseload, including budgeting advice and referrals to specialist services. Providing support through home visits, workshops, events, and remote appointments. Addressing related issues like income, debt, and budgeting in partnership with internal teams. Building relationships with local organisations to reach those most vulnerable to fuel poverty. Completing the

Level 3 City & Guilds Energy Advice

qualification to boost impact and service quality.

What You'll Do:

Maintain and manage a dynamic case portfolio, ensuring timely and effective support. Complete online and offline application forms accurately and efficiently. Deliver comprehensive, generalist casework support where needed. Demonstrate tangible outcomes, including measurable energy savings for households through advocacy, advice, and practical support. Show financial impact--reducing fuel bills, maximising income, and easing debt through direct intervention or leveraging funds like energy trust grants. Accurately record case notes and outcomes using our CRM system, in line with project and reporting standards. Ensure all work aligns with The Cadent Foundation's project requirements and contributes meaningfully to its goals. Monitor delivery progress, ensuring all targets and deliverables are met for internal management and funding partners.

What You'll Bring:

Experience within a customer-focused environment Excellent IT skills and attention to detail Strong communication abilities -- verbal, written, and face-to-face Flexibility and great organisational skills Minimum of 2 GCSEs (or equivalent) in Maths and English NEA/City & Guild Level 3 Award in Energy Awareness or similar Full UK Driving Licence - with business cover insurance

What You'll Get in Return:

Starting annual leave of 22 days (rising to 30) + bank holidays + Christmas allowance Generous employer pension contributions Flexible, friendly and supportive team environment Access to private health care options Life assurance & enhanced family-friendly leave Enhanced sick pay Wellbeing support (financial, physical, mental) Staff discounts, cycle-to-work scheme, and free on-site parking

Why Work with Us?

We're one of the West Midlands' largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.
The way we work is shaped by three simple behaviours:Own it - make it happen Improve it - move things forward Live it - show understanding and compassion

We're building something special and need talented people to help lead the way. There's never been a better time to join us and make a real difference.
We are committed to building an inclusive workplace where everyone feels they truly belong. We believe that people perform at their best when they can be themselves, and fostering a culture of inclusion is not only the right thing to do--it's vital to our success. We value diversity as a driver of creativity and innovation and promote equality of opportunity through fairness and inclusivity in everything we do.
Our commitment is reflected in the support we offer all employees, including active employee networks such as our LGBTQ+ group, Disability Positive, Heritage and Culture network, and our Allies network. We welcome and encourage applications from candidates of all backgrounds.

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How to Apply

If this sounds like the right role for you,

click the Apply Now button

above. For any queries, reach out to our Recruitment Team at:

Recruitment@wrekin.com


Internal Applicants: Please inform your current line manager of your interest in this role as part of the application process.


Be the reason someone feels heard, cared for, and proud to live in one of our homes.

Apply today -- your next chapter starts here.