Job Description

ISS
Energy Analyst
Location: Stoke on Trent, ST1 5PZ
Hours of work: 40
Contract Type: Permanent
This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.
We are seeking an Energy Analyst to join our team, responsible for supporting the effective management of utilities across the business.

In this role, you will process and validate utility invoices, monitor consumption trends, and carry out investigations where required.
You will provide financial analysis and reporting, manage queries from both internal and external stakeholders, and support the delivery of ad-hoc projects.
This is an excellent opportunity for someone with strong analytical skills, attention to detail, and the ability to work confidently with data while building relationships across multiple teams.
Key Responsibilities

• Resolve queries, validate/process invoices, meter readings, and data in the Energy System
• Analyse consumption trends, spikes, and missing data; maintain accurate baselines and accruals
• Produce timely, data-intensive financial and energy reports with a high degree of accuracy
• Manage property change notifications and liaise with energy suppliers, brokers, and internal teams
• Provide payment details, create payment files, and support finance with reporting requirements
• Support the Energy Bureau Lead and wider team, including busy periods and client meetings
• Carry out general administration, assign tasks to the Energy Administrator, and ensure professional communication with clients and external partners

Professional and Personal Competencies/Qualifications

• Previous administrative experience, ideally within utilities or analytical roles
• Knowledge of utility invoice validation platforms (training can be provided)
• Understanding of utility supplies, distribution, or metering
• Proficient in Microsoft Office with advanced Excel skills
• Strong communication and teamwork skills
• Highly organised with effective planning and scheduling ability
• Analytical mindset with creativity in problem-solving and process improvement

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
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Skills Required