Job Description

Purpose of post

We're looking for compassionate, practical people to mentor households out of fuel poverty improving comfort, health and financial resilience. As a mentor, you will inspire positive change in customers' lives by empowering individuals to find the right pathway, providing bespoke advice and tailored interventions, and building professional relationships with energy suppliers and other stakeholders to create sustainable, lasting change. Someone who can explore innovative ways to engage customers, identify challenges, and co-design informed solutions and using technology and key software packages to track progress and measure impact.

Duties and Responsibilities

Creating positive relationships with customers to inspire positive change and a successful mentoring relationship. Supporting, guiding and mentoring an allocated group of customers. Supporting the individual's behaviour change, engaging, encouraging, and motivating the individual to create personal goal-setting plans, and providing support, guidance and advocacy throughout their journey. Mentoring and advising customers in a variety of related areas, tailoring appropriate interventions based on the customer's needs and ambitions around their individual plan. Providing a professional and excellent standard of service to support customers in achieving their desired outcomes and inspire positive change. Developing an understanding of how this work supports the wider system, building positive relationships and communicating effectively with internal and external partners. Contributing as part of the team, ensuring smooth operation of the service to achieve performance targets and promoting the value of inspiring positive change with key stakeholder groups. Supporting the sustainability and growth of the business by providing operational assistance and sharing your specialist expertise and insights. Accurately maintaining all associated administrative paperwork and electronic records.

Personal Specifications

Qualifications

Level 3 Energy Awareness (NEA/City & Guilds Energy Awareness 6281) - Essential Knowledge and understanding of local area and services - Desirable

Experience

Experience working in a mentoring role - Essential Experience of case management - Essential

Skills/Attributes

Excellent written and verbal communication. - Essential Enthusiasm and passion. - Essential Ability to find innovative ways to collaborate with customers to identify and find informed solutions to the challenges faced by them. - Essential Effective interpersonal and relationship building skills, collaborating with people from a range of backgrounds including those with protected characteristics. - Essential Effective in the use of technology, relevant systems, and key software packages. - Essential Ability to use initiative and judgement to resolve problems. - Essential Ability to plan or schedule work to respond to changing pressures or requirements. - Essential Demonstrate personal resilience and be able to deal with demanding situations. - Essential

Work remotely:

Yes, as this job will require you to deliver in community settings across Blackburn with Darwen and East Lancashire, but will require some office presence.

To Apply:

Please send your CV and a cover letter to by the

27th of October 2025.

Your CV should include the names and contact details of two referees. It should also include your notice required from an existing employer.

You MUST read the above document before applying as this contains the person specification. Your covering note should specifically address the qualities and attributes, which are outlined in the Person Specification and linked to the duties and key responsibilities.

Please limit your CV to two sides of A4. Your cover note should also be limited to two sides of A4.

For an informal discussion, please call

Salma Kathrada

on

01254 781310

Job Types: Full-time, Fixed term contract
Contract length: 24 months

Pay: 24,000.00-27,000.00 per year

Work Location: Hybrid remote in Blackburn BB1 5BL