Job Description

Details

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Reference number

441609

Salary

32,780 - 37,069
GBP

Job grade

Other

Contract type

Permanent

Type of role

Communications / Marketing

Other

Working pattern

Full-time

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Coventry, York

About the job

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Job summary

This is an exciting new role within our organisation, offering the opportunity to shape how we engage with local authorities and social care providers across England. The post holder will directly engage with staff at all levels in organisations we oversee, leading an increasing a range of engagement activities designed to support organisations with complaint management and reach influential staff. This involves using data to develop meaningful engagement activity and working with colleagues across LGSCO to deliver demonstrable impact.


Note, the Local Government & Social Care Ombudsman is an arm's-length body and this is not a civil service job.

Job description

Working alongside our External Training & Relationship Manager you will work directly with staff at all levels - including senior managers and political representatives - in organisations we oversee. You'll help them comply with our Complaint Handling Code, improve their complaint handling capabilities, and develop new channels of engagement to support better outcomes for the public.


Your responsibilities will include:

Leading engagement activities, delivering training and presentations Creating content for multiple channels including social media Using data to target your work effectively Helping to develop and deliver our engagement with the private social care sector

You'll be confident presenting to a range of audiences, able to build rapport quickly, and skilled at adapting your communication style to different audiences.

Person specification

You'll be someone who:

Has professional experience of engagement and communication techniques across multiple channels Can demonstrate experience of engaging with organisational staff at all levels and political representatives Is skilled at using data to drive your activity and evaluate impact Has a communications, PR or engagement qualification (level 5 or above) or equivalent experience Has a training qualification or relevant experience delivering presentations to professional audiences Understands how local authorities and social care providers operate (desirable)

You'll work within our Policy and Communications team, collaborating with colleagues across LGSCO to deliver demonstrable impact and results.

Benefits

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At the Local Government and Social Care Ombudsman we value our staff and work hard to reward them.

We are an ambitious, focused, inclusive and friendly organisation which is recognised for the important work we do. There are a range of benefits for all our staff enjoy. These include:


Pension : You'll be entitled to join the Local Government Pension Scheme which is a career average scheme.


Work/life balance : We encourage all employees to have a healthy work/life balance and offer flexible working arrangements, such as agile working and flexi-time, together with a wide range of different working patterns. All are subject to business needs.


Learning and development : We provide our staff with access to a learning and development programme to enable them to succeed in their role. Where membership is relevant to your role in the organisation, we will also pay the annual membership fee for you to be a member of your professional body.


Family-friendly : We offer generous maternity, adoption, paternity and parental leave, and provide for paid and unpaid special leave.


Season ticket loan : We offer our staff the ability to have a loan for their annual travel season ticket.


Wellbeing : We have a programme which includes an Occupational Health Service and access for you to an excellent, confidential Employee Assistance Scheme. This is a free 24-hour counselling service for advice about your work and personal life challenges


You will be able to join the Civil Service Sports Club.


As well as reimbursing the cost of your eye tests, we will subsidise your eye care where a prescription is for VDU usage and we will cover the cost of an annual flu jab.


Bike loan : We run a Cycle to Work Scheme which allows you to pay for the cost of your bike (up to a limit) as a loan which is deducted from your salary.


Reasonable adjustments : We recognise how important it is to make reasonable changes for staff where appropriate.

Things you need to know

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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

Shortlisted candidates will be invited to interview over MS Teams Monday 26 January 2026.



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : recruitment@lgo.org.uk Email : recruitment@lgo.org.uk
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Recruitment team

Email : recruitment@lgo.org.uk

Further information

For information, visit https://www.lgo.org.uk/information-centre/about-us/our-performance/complaints-about-our-service

Follow link to apply

www.lgo.org.uk/jobs/vacancies