Job Description

Company Overview

With 27 years of experience, we are one of Scotland's longest-running tour operators. We offer award-winning tours departing daily from Edinburgh, Glasgow, and Inverness, showcasing Scotland and the North of England's top attractions and hidden gems. We also have a growing Private and Corporate Hire Department, catering to bespoke travel needs.

If you have a deep knowledge of and passion for Scotland, we'd love to hear from you! Join Timberbush Tours and become part of a team devoted to creating unforgettable experiences for our customers, while celebrating the beauty and history of Scotland and beyond.

About the Role

We are looking for a reliable, enthusiastic, and customer-focused individual to join our team. You will be responsible for organising accommodation bookings and supporting related administration for multi-day tours. This role is key to ensuring a high standard of service and smooth tour operations. This role requires someone with strong communication skills and a polite and professional telephone manner. Experience in a similar role or within the tourism sector is a bonus but not essential.

Successful candidates will enjoy trips on our tours as part of your training in order to fully appreciate the excellence of the services we provided.

Own transport is preferable.

As a part of the role, you will:

Booking and confirming accommodation for multi-day tours Proactively pre-booking accommodation for all multi-day tours Managing room cancellations and ensuring adherence to all in-house and third-party cancellation policies Liaising with customers regarding accommodation queries Monitoring feedback on accommodation quality standards and escalating issues where appropriate Managing payments for accommodation providers Assisting with accommodation administration tasks Assisting the Private Hire team with accommodation bookings

What we are looking for

To be successful in this role, you should have:

Previous experience in a customer service role, preferably in tourism or hospitality.

Strong customer focus with excellent customer service skills Leadership skills Good computer skills Excellent attention to detail Comprehensive knowledge of Scotland and the tours operated by the Company Good communication skills Excellent organisational and problem-solving skills Self-motivated, proactive and able to work autonomously Strong interpersonal skills with the ability to work effectively as part of a team

Good computer skills, and experience with booking/reservation systems is an advantage.

Job Details

Pay: 12.21 ph starting rate, rising to 12.40 ph after training period and working independently
Job Types: Full-time, Permanent, Zero hours contract

Pay: 12.40 per hour

Benefits:

Company pension Employee discount Life insurance On-site parking Private dental insurance Private medical insurance
Location:

Edinburgh EH5 1RF (required)
Work Location: In person