Job Description

Shift Leader

What this job involves:

The role is responsible for the execution of the day-to-day technical requirements in the workspace, ensuring compliance to SOPs, KPIs and SLAs. A key aspect of this role is to work hand in hand with the wider workspace team to deliver a resilient and consistent engineering service that supports the wider team goal of delivering an excellent workplace experience to our client's colleagues and their guests.


The role will be expected to motivate and inspire a shift team, being able to communicate a vision and translate that into operational deliverables. They will also need to be able to communicate with stakeholders, updating them on technical issues in a way they can understand, Optimising and managing integrated smart building systems and network to enhance operational efficiency, sustainability and occupier comfort. Leveraging analytics to monitor, analyse, and improve building automation, energy management, business resilience via interconnected systems. Identify performance and data gaps, implement solutions, and drive innovation in building operations.

What your day-to-day will look like:

Leadership / Colleague Management/ Team Participation

Responsible for building and encouraging an environment that supports teamwork, co-operation, service and performance excellence and personal success on their shift. Manage the Workspace Engineering Technicians proactively, setting clear objectives, and supporting them to achieve those goals. Communicating the account vision and purpose and translating it into deliverables and tangible ways to demonstrate their contribution To provide the coaching/mentoring for their direct reports and guide them to develop their own development plans and to review and to measure their performance regularly

Operationally

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Operate all systems within the buildings in a competent, effective, and efficient manner (including HV operations where required). Ensure regular plant inspections, works inspections and audits are carried out to drive operational excellence across the site. Support with the creation and adoption of standard and emergency operating procedures. Provide training where necessary to ensure Technicians are familiar and comfortable. Ensure the application and adherence to the account's Risk & Safety work practices to mitigate the risk of services interruption to client's operation Coordinate, manage and oversee vendors to perform a wide range of workplace-related services when working on site, utilising permit to work system Work with the wider team to identify opportunities to improve technical service delivery across the account to benefit the workplace service experience for all Strive for Continuous Improvement, to identify and implement service enhancements and adaptations. Lead and supervise a team of smart building technicians during designated shifts Monitor building automation systems (BAS), IoT devices, and integrated technology platforms Respond to and troubleshoot technical issues with building systems including HVAC, lighting, security, and other connected infrastructure Coordinate preventative maintenance schedules and emergency repairs Serve as primary point of contact for tenants, vendors, and stakeholders during shift hours Analyse building performance data to identify optimization opportunities Document and report on shift activities, system performance, and maintenance requirements Ensure compliance with safety protocols, building codes, and operational standards Train team members on new technologies and best practices Participate in emergency response procedures and drills

Desired or preferred experience and technical skills:

HV/LV authorised person AP15 - Refresher training can be provided Current Edition IEE: Wiring and Installation Regulations or equivalent Mechanical engineering qualification HNC & HND in an engineering discipline Confined Authorised person - Refresher training can be provided Mechanical Pressure authorised person - Refresher training can be provided IOSH Strategic systems definition, development and delivery Smart Building experience Working knowledge of DDC controls, IP networks, and IoT device management

Required Skills and Experience:

City & Guilds Level 3 NQV in electrical/mechanical discipline Has worked within a Critical Engineering Facility Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system

Location:

A site based role, working on a shift pattern - 12hrs, nights and days (7am - 7pm) Located on site at the clients offices

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