Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Shift Leader

What this job involves:

The role is responsible for the execution of the day-to-day technical requirements in the workspace, ensuring compliance to SOPs, KPIs and SLAs. A key aspect of this role is to work hand in hand with the wider workspace team to deliver a resilient and consistent engineering service that supports the wider team goal of delivering an excellent workplace experience to our client's colleagues and their guests.



The role will be expected to motivate and inspire a shift team, being able to communicate a vision and translate that into operational deliverables. They will also need to be able to communicate with stakeholders, updating them on technical issues in a way they can understand, Optimising and managing integrated smart building systems and network to enhance operational efficiency, sustainability and occupier comfort. Leveraging analytics to monitor, analyse, and improve building automation, energy management, business resilience via interconnected systems. Identify performance and data gaps, implement solutions, and drive innovation in building operations.

What your day-to-day will look like:

Leadership / Colleague Management/ Team Participation

Responsible for building and encouraging an environment that supports teamwork, co-operation, service and performance excellence and personal success on their shift.

Manage the Workspace Engineering Technicians proactively, setting clear objectives, and supporting them to achieve those goals.

Communicating the account vision and purpose and translating it into deliverables and tangible ways to demonstrate their contribution

To provide the coaching/mentoring for their direct reports and guide them to develop their own development plans and to review and to measure their performance regularly



Operationally

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

Operate all systems within the buildings in a competent, effective, and efficient manner (including HV operations where required).

Ensure regular plant inspections, works inspections and audits are carried out to drive operational excellence across the site.

Support with the creation and adoption of standard and emergency operating procedures. Provide training where necessary to ensure Technicians are familiar and comfortable.

Ensure the application and adherence to the account's Risk & Safety work practices to mitigate the risk of services interruption to client's operation

Coordinate, manage and oversee vendors to perform a wide range of workplace-related services when working on site, utilising permit to work system

Work with the wider team to identify opportunities to improve technical service delivery across the account to benefit the workplace service experience for all

Strive for Continuous Improvement, to identify and implement service enhancements and adaptations.

Lead and supervise a team of smart building technicians during designated shifts

Monitor building automation systems (BAS), IoT devices, and integrated technology platforms

Respond to and troubleshoot technical issues with building systems including HVAC, lighting, security, and other connected infrastructure

Coordinate preventative maintenance schedules and emergency repairs

Serve as primary point of contact for tenants, vendors, and stakeholders during shift hours

Analyse building performance data to identify optimization opportunities

Document and report on shift activities, system performance, and maintenance requirements

Ensure compliance with safety protocols, building codes, and operational standards

Train team members on new technologies and best practices

Participate in emergency response procedures and drills

Desired or preferred experience and technical skills:

HV/LV authorised person AP15 - Refresher training can be provided

Current Edition IEE:

Wiring and Installation Regulations or equivalent Mechanical engineering qualification

HNC & HND in an engineering discipline

Confined Authorised person - Refresher training can be provided

Mechanical Pressure authorised person - Refresher training can be provided

IOSH

Strategic systems definition, development and delivery

Smart Building experience

Working knowledge of DDC controls, IP networks, and IoT device management

Required Skills and Experience:

City & Guilds Level 3 NQV in electrical/mechanical discipline

Has worked within a Critical Engineering Facility

Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system

Location:

A site based role, working on a shift pattern - 12hrs, nights and days (7am - 7pm)

Located on site at the clients offices



#LI-JA1

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.