Job Description

South East Security - Hitchin (Office-Based)

Full-Time | Monday-Friday

South East Security (SES) is a long established, professional security company providing high-quality Intruder Alarms, CCTV, Access Control and Fire Systems across the region. We are expanding our operations team and are looking for a highly organised

Engineering Installation Co-ordinator

to join our busy office.

About the Role

As the Engineering Installation Co-ordinator, you will be the central point between customers, engineers, and the operations/management team. You'll be responsible for ensuring installation jobs are scheduled efficiently, customers are kept updated, and engineers have everything they need to complete work professionally and on time. This is a key role in keeping the business running smoothly and maintaining high levels of customer satisfaction.

Key Responsibilities

Schedule installation, service and maintenance jobs for SES engineers Liaise with customers to confirm dates, access requirements and job details Coordinate with engineers to allocate jobs, manage diaries and ensure efficient routing Prepare job packs, RAMS, permits and documentation as required Order equipment and materials for upcoming installations Monitor progress of jobs and update customers throughout Handle inbound customer queries related to bookings, progress or system issues Update CRM systems, job sheets and internal records accurately Work closely with the management team on workload planning and operational improvements Assist with invoicing, completion certificates and compliance admin when required

Skills & Experience

Previous experience in a scheduling, coordination or operations-role (security industry experience beneficial but not essential) Excellent communication and customer service skills Highly organised with the ability to prioritise a busy workload Strong problem-solving skills and the ability to adapt to last-minute changes Comfortable using CRM systems, scheduling tools and general office software A team-player with a positive, proactive approach

What We Offer

Competitive salary Full training on SES systems and processes A supportive, friendly team environment Opportunities for progression within a growing company Working for a respected NSI Gold security provider
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Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Company events Company pension On-site parking Sick pay
Work Location: In person