Job Description

About AGSE Global Services

AGSE Global Services delivers best-in-class maintenance, repair, and asset management solutions tailored for the airline and MRO industries. Born from the merger of AGSE and GSE Tool Support, the company combines decades of expertise to ensure the safe, compliant, and efficient operation of ground support equipment and tooling. From engine stands to HPUs, jacks, and hoists, AGSE Global Services offers comprehensive tooling support.

With established workshops in the UK, Europe, the U.S and the Middle East, AGSE Global Services continues its global expansion to better serve aviation customers worldwide.

About the role

AGSE Global Services is looking for a Workshop Operations Manager to join its growing team at London Heathrow Airport. Whilst this will be the primary site, you will be required to support our engineering teams across other locations from time to time - sometimes travelling to other UK airports outside of Heathrow.

The purpose of the role is to provide leadership, management, and development of contract and non-contract business, ensuring financial, and operational commitments are met and exceeded.

Key Responsibilities:

Provide leadership, ensuring that customer commitments are met and exceeded. Support the sales process within the business. Ensure that opportunities for the strategic development of customers are maximised, to deliver increased turnover and profitability, ensuring additional services and projects are added, and contracts are retained by maintaining effective relationships with key client contacts. Ensure business policies and processes are effectively communicated and implemented within the business. Ensure the provision of healthy and safe working conditions; make sure that both clients and Company adhere to our Health and Safety Policy; ensure processes are effectively implemented across both GSE and subcontractors and are regularly reviewed. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Responsible for ensuring contracts are staffed by fully competent teams, making sure post holders are fully competent, and that effective succession planning arrangements are in place. Working with other Operational managers to ensure the collaborative development of the business, effective team working, and supporting colleagues. Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, ensuring that these are met and exceeded. Use appropriate control systems to ensure statutory, policy and contractual commitments are met. Promote and maintain company's values. Provision of leadership and guidance, advice, coaching and direct support where required to deliver best practice selection, training, assessment and recognition/reward. Deliver effective business communication through advice, review, leadership and direct contribution to management and team meetings. Provide a learning environment, and appropriate training and development planning; ensure basic training needs are delivered so employees are fully competent to undertake their roles and able to reach their full future potential.

Essential skills and experience:

Managerial experience at Contract / Account Manager / Project Management or above is essential. Demonstrable experience of working at a senior level within an engineering or hard services maintenance organisation. Excellent verbal and written communication skills. Confident user of IT systems and platforms. Experienced with planning and coordination of people and work activities. Ability to travel to other UK offices and customers, and ability to stay away from home at times.

Desirable

:

Delivery of wider facilities management services is desirable. The development and review of teams, appraisal, and the application of effective people management practice is desirable.

Personal attributes:

We are looking for a motivated individual with excellent motivational and influencing skills, and a high level of personal integrity. To succeed you must be a customer service role model, analytical, creative, calm and organised. You must be able to effectively contribute across all business activities and be able to prioritise and deliver within high pressure, business critical environments. It is necessary for you to have a high level of energy and be a confident self-starter.

Accountabilities:

Accountability to the Directors of AGSE GS. Line management responsibility for the operations team, an engineering team and indirectly for relevant sub-contractors. Financial responsibility for the delivery of annual budget

Why work for AGSE?

We're people people. We value you for the unique skills you bring to the team, as well as all the individual things that make you, you. It's important to us that everyone in our team feels included, valued and appreciated.

We'll provide in depth on-the-job training to all candidates, regardless of experience, and you'll receive ongoing support and coaching.

In addition, we offer:

24 days holiday allowance plus bank holidays Full uniform and PPE Annual team days and events
Please note, this list is not exhaustive, and may be subject to review, resulting in possible amendments to meet the changing needs of the business.

Job Types: Full-time, Permanent

Benefits:

Company car Company pension Free parking
Work authorisation:

United Kingdom (preferred)
Work Location: In person