Job Description

Job Summary:

You will be a highly motivated patient-centric individual within our inbound team. You will have excellent communication skills as well as having the ability to manage the administrative tasks associated with this fast-paced and satisfying role.

Working Hours:

Tuesday to Friday 11:00am - 7:00pm, and Saturday 10:00am - 4:00pm

Essential Duties and Responsibilities:

Responding to enquiries from our existing patients by telephone, email and live chat Supporting our existing patients with their queries relating to their current treatment Maintaining professionalism and resilience in a busy customer facing environment, with capability of showing of empathy at every touch point Provide accurate non-clinical advice to our patients and liaising with the clinical team to help patient enquiries To be able to work to a daily structure whilst also being adaptable to change Being part of a vibrant team that puts the patient at the core of everything you do Be a part of the team that delivers the ADHD360 culture and demonstrates core values daily Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events provided by ADHD 360

Qualifications and Experience:

Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel (Essential) Positive outlook and an ability to work well under pressure in a fast-paced environment (Essential) Strong telephone capabilities to be compassionate and yet still task focused (Essential) An ability to work on own initiative yet be a key part of a successful team (Essential) Be a natural problem solver (Essential) Positive outlook and an ability to work well under pressure (Essential) Previous experience using Zendesk platform inclusive of Live Chat function would be advantageous (Desirable)

Competencies:

Integrity Self-Motivator Dependability Attention to detail Confident Team player Resilience

Safeguarding Responsibilities:

ADHD360 is committed to safeguarding and promoting the welfare of children, young people, and adults. Safeguarding is everyone's responsibility, and all employees are required to act in such a way that always safeguards the health and wellbeing of children, young people, and adults that you may come into contact with during your work. To fulfil these duties, you will be required to participate and attend appropriate mandatory training to recognise the signs and symptoms of abuse and how to respond to these signs and symptoms. All employees are required to adhere to local and national safeguarding policies and guidance. All employees must also ensure that they understand and act in accordance with this clause. If you do not understand exactly how this relates to you personally, then you must ensure that you seek clarification from your line manager or refer to the company Safeguarding policy. Equally, all managers have a responsibility to ensure that their team understand their individual responsibilities regarding the safeguarding of children, young people and adults.

Job Types: Full-time, Permanent

Pay: 27,851.20 per year

Ability to commute/relocate:

Lincoln LN2 2LL: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you require sponsorship?
Experience:

customer service/call centre: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person