Job Description

Enrolment Officer

Location

Office / Hybrid

Contract Type

Permanent/Full-time

Role Purpose

The Enrolment Officer plays a key role in supporting learners through the apprenticeship/commercial enrolment journey. The postholder will ensure that all learners are enrolled efficiently, compliantly, and with a positive experience, while meeting funding, DFE, and awarding body requirements.

This role requires strong organisational skills, attention to detail, and a learner-focused approach.

Key Responsibilities

Learner Enrolment & Support

Manage the end-to-end apprenticeship/commercial enrolment process for new learners Act as the main point of contact for learners during the enrolment stage Provide clear guidance on apprenticeship requirements, eligibility, and documentation Support learners to complete enrolment paperwork accurately and on time Ensure learners understand programme expectations, commitment statements, and key policies Deliver structured enrolment introduction sessions via Microsoft Teams, ensuring learners understand programme requirements, compliance expectations, and next steps

Compliance & Administration

Check eligibility evidence (ID, right to work, prior learning, employment details, etc.) Ensure enrolment documentation meets DFE funding and compliance requirements Maintain accurate and up-to-date learner records on the MIS/ILR system Liaise with internal teams to resolve enrolment queries or issues promptly Support audit readiness by ensuring files are complete and compliant

Employer & Stakeholder Liaison

Communicate with employers to confirm learner details and employment eligibility Support employers with required documentation and onboarding processes Work collaboratively with tutors, assessors, and compliance teams

Systems & Reporting

Use internal systems to track enrolment progress and outcomes Monitor enrolment deadlines and volumes to ensure timely starts Produce basic reports as required to support funding, performance, and planning

Continuous Improvement

Contribute to improving enrolment processes and learner experience Identify risks or delays in the enrolment journey and suggest solutions Maintain up-to-date knowledge of apprenticeship rules and funding guidance

Person Specification

Essential Criteria

Strong administrative and organisational skills Excellent attention to detail and accuracy Confident communicator with learners, employers, and colleagues Ability to manage multiple enrolments and deadlines simultaneously Competent IT skills (databases, spreadsheets, MS Office or similar systems) Commitment to providing high-quality customer service

Desirable Criteria

Experience working in apprenticeships, education, or training Knowledge of DFE funding rules and apprenticeship compliance Experience using learner management systems (MIS/ILR) Understanding of safeguarding, Prevent, and data protection requirements

Skills & Behaviours

Learner-focused and approachable Highly organised and methodical Proactive and solution-oriented Professional and confidential in handling sensitive information Comfortable working in a fast-paced environment

What We Offer

Supportive and collaborative team environment Opportunity to develop a career within education and apprenticeships Training and development opportunities pension, holiday, flexible/hybrid working, full training , subsidised Meals, company events
Job Type: Full-time

Pay: 25,000.00-27,000.00 per year

Benefits:

Canteen Company pension Cycle to work scheme Employee discount Free parking On-site parking
Work Location: Hybrid remote in Dereham NR20 3JY