Job Description

The post holder will be responsible for providing a telephone triage service for ENT

referrals received from general practice as well as triaging patients upgraded to the

ENT pathway by other specialities within the hospital setting (likely via email)

The post holder will pre-screen all referrals received either via email or via the

electronic referral service (eRS) to ensure that based on the refer / GP's assessment

that patients are suitable for telephone assessment, establishing if the patient would

instead benefit from either a face to face review in clinic or review by another

speciality. Transfer of this referral or onward booking of appointments will be the

responsibility of the ENT Triage Clinical Nurse Specialist

Under the support and guidance of the ENT Consultants make clinical judgements,

which will require assessment, planning and implementation of treatment, ensuring

that all specialist patients and their carers have access to appropriate advice and

support.



Previous applicants can apply.



Triage patients referred into ENT service and book into to the clinically

relevant clinic using a agreed proforma

Review and action on results of investigations, within the post holders scope

of practice

Improve patient experience by ensuring effective communication and being a

point of contact within the

To work with the multidisciplinary team across an integrated pathway of care

to deliver quality standards in line with NICE guidance.

To work with the nurse specialist team to ensure that all patients have

equitable access to investigations, treatment and follow-up care.

To work with the nurse/midwifery specialist team to develop best practice in

line with NICE guidance.

To work with the team to develop guidelines to enhance optimal management

of patients.

To collect appropriate data against NICE guidance. To use audit as a tool to

improve practice and evaluate services.

To work with the team to implement recommendations from National audits

and benchmarking.



Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Making equalities mainstream



To demonstrate specialist knowledge and skills and share this with others to

positively influence patient care.

To develop own specialist clinical knowledge and skills and participate in the

development of other staff

To reflect on own practice through clinical supervision/mentorship

To provide a comprehensive nursing service for patients with conditions

within the specialty.

To work in close liaison with the multi-disciplinary team across the pathway in

order to meet the needs of patients and their families, and to aim for

seamless care.

To use clinical judgement and skills in decision making to manage this

caseload of patients. To develop skills of history taking and physical

assessment to direct appropriate intervention.

To assist in the development of the service

To vigorously promote the patient's participation in decision-making, enabling

informed choice of treatment