Job Description

About The Role
Enterprise IT Support Analyst
Permanent position, however open to 12-month internal secondments
52,704 - 58,560 per annum
Manchester (onsite, 5 days per week)
Spinwell is recruiting for an Enterprise IT Support Analyst for an excellent opportunity within the private sector.
RESPONSIBILITIES OF THE ENTERPRISE IT SUPPORT ANALYST
The role of "IT Support Analyst" is to provide multi skilled administrative and technical support to the wider business users at the company. The IT Support Analyst performs a vital role delivering first and second line incident management support and request fulfilment to the business and IT system users, working in collaboration with the Workspace Agility Team. The role also supports the delivery of projects and business as usual tasks across the wider Enterprise IT team. They are accountable for documenting the processes and procedures in relation to the activities they perform. They will also collaborate with stakeholders from around the business and demonstrate and promote the Values and Behaviours.
SKILLS/EXPERIENCE OF THE ENTERPRISE IT SUPPORT ANALYST

• Reporting
• Experience of ITIL
• Minimum of 5 years' experience of working in an IT Support environment
• Experience of using helpdesk applications
• Batchelor's degree in Information Technology or Computer Science.
• Microsoft Certified IT Professional.
• Active Directory, Directory Services, Group Policy, DHCP, DNS
• Cyber Security, Endpoint protection, Antivirus technologies, Web Filtering
• Mail Filtering. Exchange, Email
• Mobile Comms and telephony including tablets.
• Microsoft Office 365, MS Teams, and Azure
• Application and event Monitoring, InTime, Autopilot
• Windows 10, 11 and Windows Server
• Printing
• End User Devices (tablets, laptops, desktops, mobile phones)
• ITIL.
• Problem Solving.
• Written and verbal communication skills.
• Decision making skills.
• Attention to detail.
• Work under pressure.
• Exceptional Customer Service
• Prioritise work to meet business and contractual requirements.

If you are an Enterprise IT Support Analyst, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us
Keyboard Shortcuts

• F9 - Move focus from the edit area to the Footer Toolbar
• F10 - Move focus from the edit area to the first toolbar button
• Shift + TAB - Move focus from the edit area to the last toolbar button

Skills Required