Job Description

Please note - Reliable access to a vehicle is essential to be eligible for consideration in this field-based support role. You will be required to travel to sites primarily in the South West Herts area.
About Con Ed Ltd:
Con Ed is an award winning, successful, small Watford-based business. For the last 20 years, we have been supplying IT Support and Managed Services to primary schools in the area. Our team provides trusted IT management and technical support to over 50 schools, and we are expanding through reputation and word of mouth.
:
As a Junior IT Support Engineer, you would be carrying out all aspects of IT support for local primary schools. This would be onsite, as well as remotely and via phone/email. The role involves monitoring and maintaining computer systems and networks, installing and configuring hardware, diagnosing hardware and software faults and solving technical and applications problems.
Another vital part of the job is to develop and maintain a close relationship to our customers. This is a full-time position, visiting 2 to 3 schools daily during term time. Some work can be carried out from home. During school holidays, we work on large projects and installations.
We are open to applications from candidates seeking term-time working. Salary will be paid on a pro-rata basis.
The person we are looking for:

• Has a genuine interest and enthusiasm for technology
• Enjoys helping other people and is prepared to go 'the extra mile'
• Has excellent communication and listening skills
• Has strong time-management skills and the ability to set priorities
• Is inquisitive and keen to learn
• Can take direction and work both independently and with team members
• Has good diagnostic skills, a methodical approach and attention to detail
• Experience in IT Support is a definite plus

Location:

• Onsite at schools in and around Watford (Hertfordshire)
• Some support tasks can be carried out from home
• The ideal candidate will live within 15 miles of Watford

'Must Have' Practical Requirements:

• Own car
• Full clean driving licence
• Eligible to work in the UK
• We must be able obtain DBS check for all successful applicants
• You must be able to provide a clear Disqualification Declaration
• DIY skills a definite plus

Technical Requirements:
We are looking for someone to be able to make an immediate contribution, ideally with some experience in IT Support, however, initial training will be provided.
Basic Requirements:

• Windows 10/11 professional
• Windows Server 2019/2022/2025
• Active Directory and Group Policy
• General office applications (E.g., MS Office)
• PC Hardware knowledge (replacing hard drives, power supplies etc.)
• Printing
• Networks (wired and wireless)
• Software installation
• Interactive whiteboards/projectors
• Installation, configuration, and maintenance of the above

Desirable Skills:

• Scripted installations
• Visual basic programming
• PowerShell
• Google G-Suite
• Apple IOS and app management
• MS Office 365

The Rewards:

• Enjoying the feeling of 'making a difference'
• Learning new skills and keeping abreast of the latest technology
• Appreciate a challenge and working for a growing business
• Being a key member of a dedicated team with exceptionally helpful colleagues
• Varied and friendly work environment
• Where it is in line with our business needs, we encourage and support members of our team to develop in other areas of their personal interest
• Salary dependent on experience, knowledge, and skills
• Salary reviewed annually in line with performance and business conditions.
• Discretionary Performance Bonus Scheme
• 25 days holidays (plus 8 bank holidays) p.a. (Full-time)

How to apply:
This position requires excellent communication skills; therefore, we will only review CVs from candidates that send a short cover letter and their CV.
Unfortunately, we cannot consider applications from anyone not currently living in the UK.
If this role sounds like you and you have access to your own vehicle, please apply now!
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: IT Assistant, IT Support, 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Service Desk Technician, 1st Line Helpdesk Engineer may also be considered.
How can we help?
If you have any questions and you would rather chat to a member of our team please email or call us about this role.
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