Job Description

Position Overview:

As a

Client Support Specialist

, you will play a crucial role in maintaining strong relationships with our clients and ensuring their needs are met across every campaign. You'll provide day-to-day support, help resolve issues, and assist with delivering a seamless client experience.

Key Responsibilities:

Act as a point of contact for client inquiries and requests Provide timely and professional support for campaign-related questions Coordinate with internal marketing teams to ensure client expectations are met Track client feedback and relay insights to improve service delivery Prepare campaign summaries, client updates, and basic reports Support the onboarding process for new clients Participate in regular meetings and contribute to client retention strategies

Ideal Candidate:

Excellent written and verbal communication skills A professional, client-focused attitude with a willingness to go the extra mile Strong organisational skills and attention to detail Ability to manage multiple tasks and prioritise effectively A basic understanding of marketing or customer service is a plus

What We Offer:

Full training and ongoing mentorship A supportive, energetic, and ambitious team environment Clear pathways for career development in client services or marketing Exposure to a variety of marketing campaigns and brand strategies

Looking to start your career in marketing and client support?

This is your opportunity to grow within a fast-paced and rewarding industry. We're not just hiring for a role -- we're investing in people who want to grow with us.

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

Manchester M2 (required)
Work Location: In person

Application deadline: 06/07/2025
Expected start date: 07/07/2025