Job Description

Lewisham and Greenwich NHS Trust (LGT) are embarking on the biggest programme of digitally-enabled clinical and operational transformation we have ever undertaken. The Electronic Patient Record (EPR) Acceleration Programme is our exciting and challenging programme aimed at transforming the way we deliver health and care. The EPR Acceleration Programme will underpin everything we do for our patients and carers, colleagues, people and communities.



We will be joining our regional partner organisations, Guy's and St. Thomas' and King's College Hospitals, on their EPR platform to create a shared acute and community record across south-east London. This will enable joint working and improve patient and staff experience across the region.



Key to the success of the EPR implementation will be the configuration of the existing EPR to meet the needs of Lewisham and Greenwich. Our Application Managers will work collaboratively with analysts in the other two trusts to prepare for our EPR go-live in 2027. They will ensure that the system configuration meets the needs of the Trust and support the testing of the solution for go-live.



The Applications Manager role is a new position that will unify policies, procedures, practices and skilled teams initially across Lewisham and Greenwich, Guy's and St Thomas' and King's College Hospital NHS Trusts. They will lead configuration teams during the implementation phase of the solution at Lewisham and Greenwich.



As a senior member of the Applications Team the post holder is responsible for maintaining the integrity and advancing the development of the Epic modules associated with the area of care delivery in which the post is based, as well as any other associated software applications. They will be responsible for providing overall management of large scale and complex change and improvement projects as part of this role.

The post holder will be responsible for:

Managing, co-ordinating and leading the multi-disciplinary applications team whilst ensuring a consistent approach to the configuration of the Epic modules and other associated software applications Managing, co-ordinating and leading a team of Senior Analysts and Analysts Leading in the development of the required modules of Epic Analysing and suggesting ways to improve current workflows and working practices Working with the stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows Assisting with ongoing testing and upgrades of systems to ensure they are safe, usable, secure and robust, both following changes to configuration, as well as development of new releases of software, Delivering complex software demonstrations

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Making equalities mainstream

The post holder will be responsible for:

Take responsibility for the Epic Modules within the area of care delivery for which the role is responsible Log issues as they arise and liaise with colleagues and the supplier to achieve resolution, and update the system accordingly. Escalate unresolved issues from the whole team to the Head of Applications and the Director of Clinical Systems Responsible for team members, colleagues and Trust staff to provide information to configure the system in a timely fashion to enable deadlines to be met; Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience; Report the team's configuration progress regularly to the Director of Clinical Systems Work with the report writers in the other configuration teams and the Data & Analytics Team to ensure the application produces and maintains all reports required by the department; Initiate regular communication with other configuration teams and relevant supplier staff; Be responsible for Principal Trainers to ensure awareness of build development and changes; Ensure Principal Trainers incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate; Be responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines; Initiate, arrange, chair and/or participate in meetings between senior Trust staff and/or IT colleagues to discuss workflows and/or areas of concern and/or take notes of any action points; Initiate, arrange and chair application team meetings, with and without the supplier, to discuss progress, and/or areas of concern and/or take notes of any action points; Use conflict resolution strategies in response to barriers of understanding or acceptance faced by or from the configuration teams and/or wider Trust audience; Handle change management issues professionally and sometimes in hostile or antagonistic situations; Demonstrate/present highly complex build work (Epic software) in an easy-to-understand format to individuals and/or large groups of IT and/or Trust staff, including at senior and director level; Regularly undertake surveys, audits or research to support the monitoring and implementation of the designated application; Ensure end-users are given the appropriate levels of access and security to the EHR system as defined by their job role; Ensure lead analysts develop test scripts against patient scenarios across patient pathways and interfaces to other systems in accordance with the Testing & Release Manager's instructions; Ensure testing and release management activity is completed, tracked and is consistent with published deadlines; Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level; Ensure compliance to change management processes and change control mechanisms; Meet regularly with the Head of Applications and Director of Clinical Systems to report on progress; negotiate with, review and prioritise the scope of the applications/infrastructure in accordance with Trust plans; Ensure that all generated documentation is fit for purpose, accepted and retained in line with Programme Management Office processes, including that of others from within the applications team; Input data into spreadsheets, Word documents or PowerPoint presentations, ensuring accuracy and adhering to style guides/templates; Act as an ambassador for the Trust's EPR products at all times; Undertake additional, specific project work in support of the EPR product under the direction of the Director of Clinical Systems, Head of Applications * Hold joint responsibility with the Applications Team for projects and developments to be on time and within budget.