Job Description

We have embarked on a program to implement a single Electronic Patient Record (EPR) as part of the NHS digital health ongoing initiative across the Norfolk and Waveney Acute Hospital Collaborative (NWAHC). The collaborative is made up of three acute hospitals in Norfolk and Waveney;
James Paget University Hospitals NHS Foundation Trust (JPUH)
Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH)
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust (QEH)
This is a unique opportunity to contribute your skills and expertise to create a meaningful impact on the health and well-being of individuals throughout Norfolk and Waveney. We are dedicated to advancing our digital capabilities in alignment with our long-term strategic goals, ensuring a high standard of patient care and safety for our diverse communities.
The acute hospitals in Norfolk are a vital part of the health and social care system. Our digital mission is an essential part of our transformation into a post-modern healthcare system.
Main duties of the job
We are excited to invite passionate change professionals to join our dynamic Digital Health Team at Norfolk & Norwich University Hospital. This opportunity is available on a Secondment or Fixed Term Contract until March 2026.
As a Change Agent, you will assist in the management of the Change, Benefits Realisation, Communications and Training for the Electronic Patient Record (EPR) Programme as part of the overall delivery of the Trust's Digital Health Strategy.
The post holder will assist in the management of the delivery of the EPR change programme as per the agreed project plan. This innovative and specialist work will include management and running of change workshops, analysing processes, recommending changes to process to achieve increased efficiency and enhanced effectiveness. The post holder will liaise with staff at the point of care, middle office, clinical and senior management to optimise Trust activities.
In collaboration with colleagues at James Paget University Hospitals, Norfolk and Norwich University Hospital, and Queen Elizabeth Hospital, you will play a crucial role in developing and implementing the Electronic Patient Record (EPR) solution.
This role requires an onsite presence at Norfolk and Norwich University Hospital, with frequent travel to the EPR Hub at Norfolk County Hall and occasional travel to James Paget University Hospitals and Queen Elizabeth Hospital.
Join us in this exciting journey to transform healthcare through digital innovation!
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details
Date posted
19 September 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
27,485 to 30,162 a year Per annum pro rata
Contract
Fixed term
Duration
6 months
Working pattern
Full-time, Part-time, Flexible working, Home or remote working, Compressed hours
Reference number
234-25-EPR-00-CA-B4
Job locations
Norfolk and Norwich University Hospital
Colney Lane
Norwich
NR4 7UY
Job description
Job responsibilities

• Opportunity to work on a wide range of innovative projects, which improve patient experience and outcomes.
• Flexibility to work within the main hospital site and occasionally from home.
• Work with a multi-disciplinary team of experienced Project Managers, Clinicians, Technicians, Clinical Change Leads and Senior Change Agents.

Job description
Job responsibilities

• Opportunity to work on a wide range of innovative projects, which improve patient experience and outcomes.
• Flexibility to work within the main hospital site and occasionally from home.
• Work with a multi-disciplinary team of experienced Project Managers, Clinicians, Technicians, Clinical Change Leads and Senior Change Agents.

Person Specification
Qualifications
Essential

• Good standard of general education (minimum degree level or equivalent experience).

Experiance
Essential

• Significant experience of managing and supervising groups of staff
• Strong proven administrative and organisational skills

Desirable

• Change Management qualification or equivalent.
• Some knowledge and experience of staff and workload management within the NHS to assess extent of change management activity.

Skills
Essential

• Excellent organisational and time management skills.
• Ability to analyse complex data and problem solve.
• Ability to multitask and deal with frequent interruptions and interventions when carrying out complex tasks

Attitude
Essential

• Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.
• Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence.
• Ability to lead, motivate and encourage others in a team and handle staff issues with a firm but tactful approach.

Person Specification
Qualifications
Essential

• Good standard of general education (minimum degree level or equivalent experience).

Experiance
Essential

• Significant experience of managing and supervising groups of staff
• Strong proven administrative and organisational skills

Desirable

• Change Management qualification or equivalent.
• Some knowledge and experience of staff and workload management within the NHS to assess extent of change management activity.

Skills
Essential

• Excellent organisational and time management skills.
• Ability to analyse complex data and problem solve.
• Ability to multitask and deal with frequent interruptions and interventions when carrying out complex tasks

Attitude
Essential

• Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.
• Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence.
• Ability to lead, motivate and encourage others in a team and handle staff issues with a firm but tactful approach.

Skills Required