Job Description

OVERVIEW

An exceptional opportunity has arisen in a stunning lakeside location. We are seeking a kind, proactive and highly organised individual to manage the day-to-day running of Calgarth Park, an established independent living estate. This is a varied and rewarding role where you can make a real difference and become part of a warm, welcoming resident community.

ABOUT CALGARTH

Located just outside Windermere, with breathtaking lake and mountain views, Calgarth Park is a beautifully converted Georgian country house providing rental accommodation for the over 55s. As a registered charity, Calgarth Park offers residents a safe, comfortable and supportive environment, delivering high-quality services at an affordable price. The estate also benefits from a range of communal facilities, including home-cooked meals, a well-stocked library and a greenhouse where residents can grow their own vegetables.

ROLE

Resident Support

Welcome and engage with residents and visitors to create a friendly community. Assist residents and their families with queries and concerns. Respond promptly to resident emergency calls. Guide new residents through facilities and services. Organise social activities and events. Maintain the welcome pack, notice boards, and website with up-to-date information.

Teamwork & Management

Work closely with Rowan (managing agent) and the Calgarth board of directors. Lead and support a team of three, setting objectives and reviewing performance. Manage staff rotas, holidays, cover, and training. Ensure the house and gardens are maintained to a high standard. Oversee the quality of weekday lunches served in the canteen. Coordinate with the letting agent to market apartments and secure tenants.

Administration & Compliance

Manage office expenses, supplies, and petty cash efficiently. Maintain accurate resident and staff records. Coordinate guest room bookings. Monitor utilities and optimise heating schedules. Carry out maintenance and safety tasks, including fire drills and equipment checks. Support health & safety compliance and report issues promptly.

BENEFITS

30,000 - 35,000 annual salary pro-rata. 2,000 annual performance based bonus. Permanent employed position rather than a contract.Flexible hours by arrangement. 30 minute paid lunch break. 20 days holiday pro rata plus bank holidays. Home-cooked lunches provided. Access to grounds and lake. Free, onsite parking. Social events. Smart casual dress. Funding available for training if required.

IDEAL CANDIDATE

Attributes

Kind, friendly, positive and able to work with older people. Proactive self-starter, who takes ownership and is able to use own initiative and action tasks without needing instruction. Assertive and able to manage others. Organised and efficient in managing time. Excellent listening and verbal communication skills.

Skills

Basic knowledge of health & safety. Computer / MS Office literate and able to manage data. First aid training beneficial but not essential.

Experience/education

Total of at least ten year's work experience would be beneficial, but is not essential. Minimum of three year's work experience in a customer service-related role. Minimum of three year's work experience in an administration related role. Minimum of grade 4 / C in GCSE English Literature or Language and a grade 4 / C in Mathematics.

TIMINGS

1. Application deadline: Sunday 11th January

2. Interviews: Monday 12th - Thursday 22nd January

3. Appointment: Friday 23rd January

4. Start date: As soon as possible in February!

Job Types: Part-time, Permanent

Pay: 30,000.00-35,000.00 per year

Expected hours: 29 per week

Benefits:

Canteen Casual dress Discounted or free food Flexitime Free parking On-site parking
Ability to commute/relocate:

Cumbria, LA23 1LF: reliably commute or plan to relocate before starting work (required)
Application question(s):

In which location are you currently located? How many years' work experience do you have? Please confirm your GCSE/O-level grades in Mathematics and English Language? Please briefly explain why you are looking to move from your current role or why you left your most recent role as well as why you are interested in this role?
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person