Job Description

Job Title:

Estate Operations Manager

Location:

Mannington Estate, Norfolk

Contract Type:

Full-Time (Permanent)

Salary:

Competitive, based on experience

About Mannington Estate

Mannington is a historic and picturesque estate in North Norfolk, known for its beautiful gardens, tranquil parkland, and rich heritage. We welcome visitors from across the UK and beyond, offering a unique rural escape and a warm, engaging experience for guests.

We're now looking for an organised, personable and proactive Estate Operations Manager to join our small, dedicated team and play a central role in the smooth running of the estate.

Key Responsibilities

Oversee day-to-day operations across the estate, ensuring high standards are consistently maintained. Supervise and support staff, contractors, and volunteers to deliver an excellent experience for all visitors Positively engage with a broad group of estate stakeholders and partners (heritage, conservation, landowners, tenants, etc) to maintain and build strong and valuable relationships. Provide comprehensive administrative support, including responding to enquiries (phone and email), booking management, and record-keeping. Troubleshoot operational issues swiftly and effectively, ensuring minimal disruption to the visitor experience. Support planning and delivery of events and seasonal activities. Maintain good communication with the estate's leadership and contribute to ongoing improvements and development.

Person Specification

Minimum 3 years' experience in a supervisory or management role. Strong organisational and planning skills -- able to keep daily operations running smoothly with attention to detail. Flexible approach to working hours with evenings and weekends in the mix A natural problem-solver with a calm, practical approach. Friendly and professional communicator, comfortable working with the public, colleagues, and stakeholders at all levels Passionate about the visitor experience -- consistently puts guests at the heart of decision making. Confident with basic IT systems and office software. Experience working/volunteering at a historic estate would be advantageous
Job Type: Full-time

Benefits:

Free parking On-site parking
Work Location: In person