Job Description

Job Introduction

Milton Keynes City Council is the largest social housing landlord in Milton Keynes with over 11,500 properties across the city.


As an Estate Supervisor, you'll manage a caretaking and cleaning team who keep communal areas of housing blocks clean and safe, inside and out.


Working alongside two other Estate Supervisors, you'll make sure the team conducts safety focused audits and inspections, that the cleaning standards within our blocks are met as scheduled, and any repairs are reported to our maintenance contractors.


Additionally, you'll co-ordinate, manage and motivate the team including monitoring their performance. You'll be expected to work with colleagues in Neighbourhood Services, different agencies and stakeholders and to respond to any complaints in a timely manner.

This is a site-based role

Interviews for this role will be held on 28 November

Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here: www.mkcounciljobs.org.uk


Role Responsibilities
Lead, coordinate and motivate a caretaking and cleaning team, ensuring key objectives are achieved, including the monitoring of productivity, performance and staff behaviours so that high standards are met. Be responsible for the effective management and oversight of contracted services on estates, including waste collection, health & safety audits, building audits, bulky goods removal, grounds maintenance and pest control. Working with the Caretaking Assistants and Caretakers to ensure they deliver high standards of cleaning and caretaking within our communal areas. Implement action plans and take a problem-solving approach to tackling specific issues. Take responsibility for ordering equipment and supplies following MKCC procedures and developing processes to ensure the team use and maintain equipment and fleet vehicles. Ability to use various IT packages and equipment to monitor performance and stock control.

Ideal Candidate
You will have a demonstrated understanding of excellent people management and how to get the best out of the staff you manage. A passion to drive service improvement and an understanding of the challenges in the management of housing estates. The ability to communicate effectively with customers and colleagues as well as dealing with enquiries and stage 1 complaints. A true collaborator who is willing to work cross-departmentally and willing to challenge behaviours that do not fit with MKCC ethos. Hold a driving licence with the ability to drive fleet vehicles (manual), where available. Ability to assist with ad-hoc manual handling tasks including carrying large/bulky items.

For this role, the candidate is required to have a full UK driving licence, along with access to a vehicle. Evidence of the driving licence and vehicle insurance with business insurance will be required from the candidate should they be offered this position. Without this documentation the candidate will not be appointable.


A Basic DBS is required for this role


About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.


We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.


We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.


We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role.


If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
Package Description

In addition to your salary, we offer a range of benefits including:

Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year. Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available. A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy. Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel. Salary sacrifice car scheme - low-cost leasing of electric and low emission vehicles. Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes


Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.