Job Description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.



So, what are you waiting for? Join a community that cares about you!





More about your role



You will set the daily priorities for the Scheduling team, ensuring appointments and delivery targets are met through effective job scheduling and reporting. You will manage, coach, and motivate your team to maintain productivity and hit key performance goals. You'll coordinate closely with housing staff, lettings, marketing, managers, and trade supervisors to support smooth repairs, compliance, and void services. During staff shortages, you will step in to support scheduling and keep workloads on track. Monitoring productivity and KPIs will be part of your routine, as well as working with Contact Centre management to ensure an efficient diagnostic service focused on right-first-time repairs. You will handle customer complaints within SLA, learn from them, and implement improvements. You'll regularly create and present management reports, analyzing data to inform decisions. Finally, you will collaborate with other team leaders to share best practices, drive consistency, and introduce new initiatives across Scheduling and Logistics.





The Essential Criteria for this role is listed below.


Demonstrate strong leadership skills focused on achieving and exceeding set targets and KPIs Organise and manage a team efficiently, with a thorough understanding of call centre/service desk technologies, systems, and processes Must have a full driving license




More about you



You will be skilled at prioritizing your workload under tight deadlines and pressure. Strong leadership is essential, with a focus on meeting and exceeding targets and KPIs. You will need to organize your team effectively and have a solid understanding of call centre or service desk technology, systems, and processes. Excellent communication and IT skills are a must. Ideally, you will have experience managing teams of ten or more in similar environments, be good at building relationships, manage time well, and be self-motivated while also motivating your team.





The benefits



We are a large diverse and ambitious business, which will give you all the challenge you could wish for.



We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:




Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package - up to 35 days annual leave (including bank holidays) with the option to buy or sell leave Cashback plan for healthcare costs - up to 500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more
What's next?



If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk



If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.



Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.



If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.





If you are a recruitment agency please note we operate a PSL and do not take cold calls


At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.



We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.



By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.