Job Description

Permanent Contract

Full Time, 40hrs per week

32,000 per annum, based on skills and experience

Based in: Covent Garden, London

Who we are:

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

The role:

Estates & Facilities Management at RBO are seeking a highly organised and proactive individual who is passionate about delivering exceptional customer service to work on our Estates & Facilities helpdesk.


We are looking for a process-oriented individual who is articulate, an excellent relationship builder able to adapt to changing priorities in a fast-paced environment. You will be a natural problem solver employing tact and diplomacy to ensure timely and complete solutions whilst managing many stakeholders` expectations.


We have recentlybrought the Estates Engineering Maintenance team in-house, so this is an exciting time to join the department and play a key role in the new structure of the team.

What you`ll bring:

Our ideal candidate will be able to demonstrate:


Customer Service/Facilities Management related qualification or equivalent relevant practical experience Experience and knowledge of working with a CAFM system Previous experience of working within a helpdesk environment, property management environment or FM administration role Experience of working to tight deadlines & effective time management IT literate with good knowledge of Microsoft Office packages Excellent organisational and time management skills

How to apply:

If this sounds like the right opportunity for you, then we`d love to hear from you. If you have any access requirements for your application, please contact the RBO Recruitment Team on hr.recruitment@roh.org.uk


The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.


Closing date for applications:

8am, Tuesday 14

th

October 2025.

Interviews will be held from the 21

st

October 2025.

Applicants must have work authorisation for the UK. No agencies.