Job Description

Permanent, Full time Monday- Friday - 37.5 hours. 1 in 8 call out and weekend attendance. Time off in lieu for weekend attendance.



Great Western Hospital, Wiltshire, SN3 6BB

Salary - 60,000.00 plus Serco benefits.

To lead, manage and be responsible for the Operational Hard FM service within a demanding healthcare environment. This will include the development, improvement and growth of the service areas the post holder is responsible for, including the delivery of the contract financial plan and meeting performance KPI.

To act as an advocate for Serco - building and maintaining effective relationships with the PFI client, NHS and other stakeholders plus other third-party providers. To drive service excellence through improved management of contract, and in line with responsible financial and commercial agreements.

This role will deputise for the Head of Estates in respect of all Estates matters within the contract in the absence of the Head of Estates.

Main Accountabilities:

Takes responsibility for building customer advocacy and loyalty with all stakeholders, including the client, the Hospital Trust, members of the general public, Senior Managers, colleagues and employee representatives by fostering a partnership approach to relationships. Understands key business drivers, actively develops and implements solutions to enhance the delivery of exceptional service and align operational strategies and priorities accordingly to balance customer and business needs. Actively provides focus, accountability, engagement and sustainability of service delivery to the Estates team, encouraging team members to initiate change, take evaluated risks and overcome barriers to execution. Applies the Serco Values in all customer interactions. Manage formal responses to the client. Ensure any commitments made are in the interest of and in-line with Serco Business Objectives. To be resilient, politically savvy, innovative and entrepreneurial, able to identify and manage the risk of new commercial enterprise. To provide patient and customer centred services, recognising the contribution of

Estates and Facilities Infrastructure services to the overall patient experience

Provide high quality compliant Estates services to ensure operational excellence to the customer. Ensure compliance with health, safety and other legal requirements within the designated hospital, always working within the Serco Management System (SMS). Supply technical knowledge and input across the contract and Serco as required. Provide high quality compliant Estates services to ensure operational excellence to the customer. Ensure compliance with health, safety and other legal requirements within the designated hospital, always working within the Serco Management System (SMS). Supply technical knowledge and input across the contract and Serco as required.

What you'll need to do the role:

HND/HNC educated or equivalent /or substantial industry experience IOSH Managing Safely or higher qualification in Health & Safety Professional membership of a recognised institution Knowledge of AutoCAD Knowledge and understanding of Building services and HTMs Strong leadership skills: influence, support and steer a large diverse team Highly self-motivated and ability to motivate others Strong ability to identify, analyse and develop continuous improvement opportunities Strong people management skills including managing absence, conflict, discipline and grievance, performance, learning and development Effective communication skills Highly developed negotiating and diplomacy skills Numeracy skills required for management of budgets Confident with IT equipment and software including normal business applications Working in facilities management role in an NHS and/or Private Hospital environment Managing and building a team Managing a budget Leading and facilitating transformational change Dealing with difficult situations Awareness of good business management practices e.g. cost control, staff rostering, people management Problem solving at a strategic level

What we offer



Up to 6% contributory pension scheme. 25 days annual leave plus bank holidays. A range of benefits to support the health and wellbeing of you and your family?such as Employee Assistance Programme, Simply Health Plans,?and more. Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. Company discounts which include cinema, merlin entertainment and online shopping?and discounts on mobile phone plans and leisure centre memberships. Interesting and enjoyable work. Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.



We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.