We are seeking a proactive and detail-orientated Estimator & Order Processor to join our growing aluminium door and window business in Witham.
As a key member of the sales team, you will play a vital role in our customers' journeys, providing quotations and order confirmations to both new and existing customers, in a dynamic and fast-paced environment. You will support the Sales team and our regular trade customers, whilst maintaining exceptional communication and customer service skills.
Key Responsibilities
Processing quotes and orders in a timely manner
Providing technical knowledge to both customers and staff where required
Producing and annotating paperwork prior to manufacture
Amending customer orders and quotations
Communicating with customers and suppliers with any queries, technical advice, and order updates
Chasing order confirmations
Handling incoming enquiries and providing timely responses
Keeping in touch with customers to maintain good working relationships and deliver first class customer service
Updating schedules and spreadsheets daily
Meeting role related KPI's and targets
Always relating to the customer in a professional manner
Chasing and follow up with customers for updates
What You Bring
Strong organisational abilities with keen attention to detail and accuracy
Excellent communication skills, both written and verbal, with a professional manner
Ability to work independently and collaboratively with all relevant stakeholders
IT skills including knowledge of Microsoft packages
Experience of using CRM systems
An understanding of customer surveys, drawings or plans including section drawings for aluminium glazing
Customer service skills
A friendly and polite approach, and positive attitude.
Eagerness to learn new products and technical details
High level of motivation
Knowledge of aluminium windows and doors or previous experience in the fenestration industry would be advantageous
Understanding building regulations and U-Values would be a benefit in this role
Benefits and Hours
Salary is dependent on experience
40 hours per week (Monday to Thursday 8:00am-4:00pm, Friday 8:00am-3:30pm)
Medicash medical cashback scheme
Free onsite parking
Company pension
Company events and staff engagement initiatives
Cycle to work scheme
Employee discount
Referral programme
Annual Christmas shutdown
Death in service cover
High street and leisure discounts
Who We Are
The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.
Established in 1993, Endurance Doors has grown into one of the UK's leading manufacturers of residential entrance doors, fabricating over 35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8rating on Trustpilot.
BDC Aluminium is a leading fabricator of high quality aluminium doors and windows, catering to residential and commercial projects.
At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.
There has never been a better time to join the Rocal Group. Apply today or contact jobs@rocal.co.uk for more information.
Job Types: Full-time, Permanent
Benefits:
Company pension
Employee discount
Free parking
Health & wellbeing programme
Work Location: In person
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