Job Description

Job number

COO01269

Faculties

Chief Operating Officer (COO) Team

Departments

Sport and Leisure Services

Salary or Salary range

37,108 - 40,166 per annum

Location/campus

South Kensington Campus - On site only

Contract type work pattern

Full time - Open ended

Posting End Date

20 Aug 2025

About the role

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An exciting opportunity has arisen for an experienced Duty Manager to join the Move Imperial Team in their state-of-the-art sports facility, Ethos, based in the heart of South Kensington. This facility serves Imperial students and staff as well the local community and includes a sports hall, climbing wall, swimming pool, squash courts, state-of-the-art-fitness gym, exercise studio and sports therapy rooms.



This is a customer facing role, and as such the successful applicant must be ready to communicate with a diverse range of customers and demonstrate a strong commitment towards ensuring excellence in customer service and enhancing the customer experience and ensuring that all areas work in accordance with Departmental and Imperial requirements and agreed standards.



Please note this post is offered on a 5 out of 7 day contract and will require flexibility regarding work patterns. Shift patterns will comprise, early, mid, and late shifts. The earliest start is 06:30 and the latest a shift will finish is 22:30. The Ethos operating hours are: 07:00 - 22:00 Monday to Friday and 08:00 - 20:00 Saturday and Sunday.

What you would be doing

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The post holder will be responsible for the day-to-day operations of Ethos including effective leadership, management and support of Recreation Assistants and Gym staff; supporting the management of the pool plant room operations, ensuring regular maintenance tasks and checks are undertaken according to set schedules; be responsible for the Health and Safety of all staff and users of the facility; and ensure that the highest standard of customer service is always delivered.



The successful applicant will have knowledge and previous experience of working in an operational capacity in the leisure industry, where they will be able to hit the ground running to provide this essential cover.

What we are looking for

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Proven experience in managing sports facilities/activities Proven experience in managing people and staff Understanding of Equal Opportunities within the context of a student leisure environment Knowledge of swimming pool and plant room operations Knowledge of health and safety legislation Understanding of providing excellent customer service and care Excellent written and oral communication skills Ability to work on own initiative Be well presented Be flexible and prepared to work unsocial hours if required

What we can offer you

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The opportunity to grow within a department that values and nurtures talent, and to make an impact through our Physical Activity and Sport Strategy Career development training A company pension scheme A reduced rate in our sports centre Interest-free season ticket/cycle loan schemes The opportunity to continue your career at a world-leading institution Sector-leading salary and remuneration package (including 39 days off a year)

Further information

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If you require any further details on the role, please contact: Constantina Tryphonos, Ethos Centre Manager - c.tryphonos@imperial.ac.uk.

Closing Date: Midnight, Wednesday, 20 August 2025

Interview Date: Wednesday, 27 August 2025

Available documents

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Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.



If you encounter any technical issues while applying online, please don't hesitate to email us at support.jobs@imperial.ac.uk. We're here to help.

About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.



Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world's toughest challenges. Whatever your role, your contribution will have a lasting impact.



As a member of our vibrant community of 22,000 students and 8,000 staff, you'll collaborate with passionate minds across nine London campuses and a global network.



This is your chance to help shape the future. We hope you'll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.



Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.