Job Description

Introduction

At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.



We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities.



We are currently recruiting for an E Trade Assistant Underwriter to join our established and experienced E Trade Assistant Underwriter team here at RSA on a hybrid basis.

Your Role

In this role, you will be responsible for resolving issues and enabling brokers to complete their transactions online for e-traded products, handling web chat and phone channels for quotes, renewals, Mid term Changes, and general product queries. You will be dedicated to driving a better customer experience, aiming for first contact resolution whenever possible, and guiding customer interactions in a friendly, empathetic, and efficient manner.



You will manage inbound interactions with brokers in line with your underwriting licence and operational service agreements, working closely with your Technical Coach to consult on complex or non-standard risks outside your underwriting authority.



You will actively encourage and support brokers in utilizing e-channels and e-products, while redirecting them to the most appropriate resources to ensure operational efficiency and maximize the customer experience. As part of a high-performing team, you will contribute to fostering a culture of performance and pace, focused on enhancing customer experiences and delivering financial results.

About You

To be successful in the role of E-Trade Assistant Underwriter, it would be beneficial if you have some insurance experience in underwriting, claims, or broking, whether in personal or commercial insurance however this is not a necessity as full training will be provided.



You will have the ability to build working relationships with insurance brokers and write profitable business, contributing to the growth of the account.

What We Offer You

At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.



We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.

About Us

We celebrate individuality and it is important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.



We understand that home life is a priority and are happy to consider reduced hours or job shares.



If you think you would be a great fit for us, but do not meet all the requirements of the role, please contact us as we would love to discuss how RSA could be the next step in your career journey.



As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.



If you wish to be considered under the scheme then please answer yes to the question Do you wish to be considered under the Disability Confident Scheme? in RSAs application form.



Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.



Job Reference: UK002759