EUC Technician Job in Nottingham University Hospitals NHS Trusts

Euc Technician

Nottingham, ENG, GB, United Kingdom

Nottingham University Hospitals NHS Trusts

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Job Description

Communication Must be able to adapt technical explanations to suit the technical proficiency of the person you are talking to, in a concise and empathetic manner. To have outstanding customer service skills/experience when dealing with colleagues, and capable of doing so confidently across any medium, such as in person, telephone, or electronic means as appropriate for the situation. To communicate service and project-related information effectively across all media channels and facilitate collaborative working with multi-disciplinary team colleagues internally and externally. Advise management on user issues to ensure that appropriate solutions are in place.

Liaise with external parties in accordance with Service Level agreements as to minimise disruption to end user systems. Ensure customers are provided with meaningful updates through to completion of their request. Represent the organisation formally and with the highest professionalism, in line with Trust Values and Behaviours. To provide fault diagnosis, resolving or escalating issues to other teams where necessary.

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