Job Description

Reporting to

: Events Manager

Hours

: Part-time, 30 hours per week worked between Monday to Friday, with working days to be agreed. Normal office hours are 9:00 to 5:00. Flexibility is available around start and finish times.

Salary

: 19,828 per annum pro-rata, 24,785 full-time equivalent

Location:

Hybrid working - Minimum 40% of working time to be spent in the office based in Welwyn Garden City, Hertfordshire.

Job purpose

The Event Admin Assistant will provide essential support to the Willow Events Team, being a key part of the team to deliver exceptional sporting, community, and high-profile events.

In this role, you will assist all areas of the team with a variety of administrative tasks, including data entry, research, and managing guest registrations. You will also support our work with Willows ambassadors and celebrities to ensure they are kept informed and engaged with Willow's events and initiatives.

Additionally, you will help identify and implement improvements to processes and procedures, ensuring that all donors and supporters have a positive and rewarding experience when participating in our events and engaging with the charity.

Main duties/responsibilities

To support the Willow Events Team with a variety of tasks to ensure our events and projects are delivered to a high standard and raise much-needed funds. To be responsible for accurately updating our supporter database, Raisers Edge with all guests and donors' details including contact information, Gift Aid declarations and preferences provided by supporters. Responsible for ensuring events are accurately recorded on our database so that we know who has attended Willow events. To ensure that donations, raffle and auction purchasers at events are acknowledged, coded and thanked within the agreed timescales with the aim of helping to steward all relationships effectively To support the team with event registration, guest management, and financial administration. To be proactive in identifying and referring key supporters to other teams across the organisation. Managing the procurement and fulfilment of auction items, pre and post event. Provide admin assistance to our ambassadors and celebrities - supporting the team with booking travel & accommodation for events where appropriate. To help the team with various pieces of research; for example, looking for event venues, charity awards, and other relevant information. Keep abreast of trends within the sector, spotting new opportunities to develop the Willow Events portfolio. To look at ways of improving current processes and suggest ways of working in a more effective and efficient way.

Qualifications, Knowledge and Experience

Essential

Customer care experience. Ability to work as part of a small, flexible and hard-working team. Delivering high quality supporter and donor care through ongoing contact and communication. Confident and articulate, able to build successful, mutually beneficial relationships with internal and external audiences. Self-reliant and confident IT user including internet, email, design, databases, spreadsheets and MS Office.e.

Desirable

Experience with working with a database or CRM system Experience of working in the charity / fundraising sector. Experience of working on administration within a fundraising, events or marketing environment.

Skills and Abilities

High attention to detail Ability to manage own workload Good verbal and written communication skills Team player Enthusiastic and keen to learn
Job Types: Permanent, Part-time

Pay: 19,828.00 per year

Expected hours: 30 per week

Benefits:

Company pension Employee discount Free flu jabs Free parking Life insurance Sick pay Work from home
Work Location: Hybrid remote in Hertfordshire, AL8 6NS

Application deadline: 06/08/2025