Events Assistant -
Purpose of the Role
To deliver exceptional food and beverage service across all events, ensuring every guest receives professional, welcoming, and high-quality experience. This role supports the operational team in preparing, setting, and servicing function rooms and events areas in line with event briefs and service standards. The assistant plays a key part in upholding health and safety, cleanliness, and service excellence across all areas.
Direct Report: Events Supervisor
Key Responsibilities and Tasks
Events Setups and Preparation
Assist in the preparation and setup of function rooms based on event briefs and SOPs
Set up food service stations, drink bars, coffee points, and meeting rooms in a timely and orderly fashion
Ensure that all furniture, linen, crockery, glassware, and equipment are correctly positioned and clean
Food and Beverage Service
Serve food and beverages professionally and efficiently in line with SOPs and function requirements
Ensure beverage and buffet stations are kept stocked, clean, and visually appealing throughout service
Top up guest food and drinks proactively, maintaining awareness of guest needs
Clear used plates, glasses, and other service items promptly and discreetly
Cleanliness, Hygiene and Compliance
Ensure all event spaces, stations, and back-of-house areas are hygienic, safe, and compliant with health & safety regulations
Handle food safely in accordance with food hygiene standards and personal hygiene requirements
Report any issues with equipment, cleanliness, or safety immediately to the supervisor or manager
Guest Interaction & Problem Solving
Respond promptly and courteously to guest queries or requests, escalating when needed
Maintain a visible and helpful presence on the floor during events
Assist in resolving minor guest issues and ensure guest satisfaction is upheld
Stock and Equipment handling
Assist in stock replenishment, equipment set-down, and correct storage post-event
Report damaged, lost, or malfunctioning equipment to the relevant manager immediately
Maintain tidy and well-organized storage areas
Operational Support
Complete basic event paperwork or checklists as required
Maintain full compliance with the required training, including health & safety, food hygiene, and company systems (e.g. CPL)
Adhere to shift handover procedures and support smooth transitions between event teams
Absence Reporting
Follow the company's sickness and absence policy, ensuring a minimum of 5 hours' notice is given to your line manager if you are unable to attend a scheduled shift
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