Job Description

Impact XM creates powerful brand experiences for leading global organizations across live, virtual, and hybrid events. Our event technology teams play an essential role in enabling seamless attendee engagement, intelligent workflows, and measurable performance.


We leverage proven global platforms and emerging solutions to optimize the attendee journey and streamline event delivery. If you're passionate about event technology, problem-solving, and operational excellence--we'd love to meet you.

Position Overview

The Event Technology Manager will lead configuration and deployment of digital and on-site event technology solutions across the Impact XM ecosystem. You will collaborate closely with Project Management, Client Services, and Digital teams to deliver intuitive, scalable solutions for registration, mobile apps, virtual environments, analytics, and on-site tools such as on-demand badging.


This role combines hands-on production, solution design, and client-facing expertise. You will be a subject matter expert supporting internal teams, championing best practices, and driving innovation in evolving event technology platforms.

Key Responsibilities

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Event Technology Expertise

Configure and manage events within Cvent (multi-path registration, travel, accommodations) Deploy solutions using tools such as Swoogo, SpotMe, CrowdComms, and on-site badging systems Build invitation lists and registration workflows; manage event communications and content updates Generate standard and custom reports for teams and clients
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Data Analysis & Reporting

Manipulate, filter, and interpret event registration data to provide insights Build recurring-use reporting templates and dashboards Present actionable findings for internal and client stakeholders
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Website, Platform & Solution Development

Build and test registration websites, mobile apps, virtual platforms, and email campaigns Document configuration and QA results Apply working HTML knowledge to support content and customizations
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Post-Event Insights

Build and distribute post-event surveys Analyze results with internal teams to identify opportunities, trends, and improvements
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Industry Awareness & Innovation

Stay current on emerging event technology platforms and capabilities Recommend platform enhancements and innovative solutions Support internal adoption of new tools and processes
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Governance & Compliance

Follow company/client processes, templates, SLAs, and PL360 governance Ensure data privacy and security standards are upheld at all times Participate in onboarding, training, and ongoing reinforcement of compliance practices Escalate risk and privacy concerns proactively
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Client Management

Participate in client meetings and provide clear updates on technology workstreams Troubleshoot platform or process challenges and implement improvements Attend project kickoff meetings and contribute requirements and solution designs Develop and manage tech-specific timelines and supplier deliverables Support on-site delivery, including potential domestic and global travel
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Operations, Planning & Financial Excellence

Identify efficiency, cost savings, and value-add opportunities Negotiate with suppliers and manage vendor relationships Maintain accurate timesheets, expenses, and credit card reconciliations Collaborate cross-functionally to ensure seamless project execution Support resource planning and workload reporting as required

What You Bring

Hands-on configuration experience with Cvent (required) and/or other event platforms Strong data reporting and Excel proficiency Experience supporting on-site event technology Understanding of HTML and email campaign platforms Proven success delivering multiple projects simultaneously Client-facing experience and strong communication skills Experience in hybrid/virtual events is a plus

About Impact XM

Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people's lives and our clients' business.

OUR BRAND - What We Believe

Passion

is Paramount - We love what we do, take pride in doing it and celebrate what we accomplish.

ABC

Always Be CURIOUS - We explore the possibilities, discover innovative solutions, and learn from experience.

We>Me

Collaboration and transparent communication creates our best work.

Trust

is Earned - We are defined by our actions and held accountable to our co-workers, clients, and outcomes.

Respect

is Given - We understand, acknowledge, and appreciate the perspective and actions of others.

Safety Message

We want to ensure your safety and protect you from potential scams. Recently, there have been fraudulent job postings circulating online that impersonate Impact XM. These scams aim to deceive unsuspecting applicants by offering nonexistent positions and requesting personal information or upfront fees.


Remember that our company does not endorse any job postings outside our official job channels. All of our open jobs can be found and applied to on our official careers site. If one of our team members is reaching out to you regarding a role it would come from an email alias ending in @impact-xm.com. If you encounter a suspicious offer, report it through the job platform on which you found it or report email as spam.