Job Description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.



We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU'LL DO:

Based in London with a global remit, the Hybrid Event Manager oversees planning, coordination and flawless delivery of high-profile hybrid events, including Partners' Meetings, global town halls and executive forums. The role includes managing a global AV Support Technician and events team, ensuring consistent, high-quality hybrid meeting experiences.

KEY RELATIONSHIPS:

Firmwide and regional leadership

Communications, Marketing HR

Global Technology Services teams

Real Estate & Office Operations

External vendors & production partners

ROLE AND RELATIONSHIPS:

Define and maintain global hybrid event standards, runbooks and contingency plans

Translate event goals into robust operational and technical plans

Ensure consistent, premium experiences for high-profile hybrid events planning and delivery

Lead end-to-end planning of major events, including technical design, rehearsals and live production

Own run-of-show management for Partners' Meetings and senior leadership events

Coordinate global logistics, venue preparation and platform readiness Platform and technology leadership

Act as SME for Zoom, Cisco Webex, MS Teams, GlobalMeet and enterprise hybrid platforms

Ensure room systems and collaboration platforms are configured and tested for large-scale events

Oversee AV platform integrations, streaming workflows and real-time monitoring Global team leadership

Lead and develop a global AV Support Technician and events team

Establish follow-the-sun event coverage and support models

Manage vendor relationships and ensure SLA performance Governance and improvement

Conduct post-event reviews and implement continuous improvement initiatives

Track KPIs, performance metrics and stakeholder satisfaction

Contribute to budgeting for event technology and staffing

KEY REQUIREMENTS:

5+ years' experience delivering large-scale hybrid or live corporate events Experience managing distributed AV or event support teams Deep expertise with Zoom, Cisco Webex, MS Teams and GlobalMeet (or equivalent) Strong understanding of AV systems, streaming technologies and collaboration platforms Excellent communication, organisation and crisis-management skills Flexibility to support events across time zones and occasional travel

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