To lead and oversee daily operations across a busy joint mess environment. Based on multiple designated and affiliated sites, this role is crucial in ensuring the smooth delivery of high-quality bar and guest services, maintaining service excellence, and driving performance.
You'll play a key role in planning and managing functions, leading a team of front-line staff, and ensuring compliance with service level agreements (SLAs), KPIs, and contractual obligations. If you are a dynamic leader with a passion for service delivery and people management, we'd love to hear from you.
Key Responsibilities
Lead, manage, and coordinate all bar and function operations across sites.
Ensure consistent delivery of guest services and operational standards as outlined in the Site Information Pack (SIP) and operational manuals.
Plan, organise, and direct daily service activity across the joint mess and associated outstations.
Manage and support staff teams to fulfil bar and function duties effectively.
Ensure timely and accurate completion of cash handling, stock management, and supply ordering.
Monitor and report performance of third-party service suppliers (e.g. waste, laundry).
Drive a strong health and safety culture, including conducting safety walks and team briefings.
Oversee training, development, and performance management of staff.
Maintain discretion and confidentiality in managing operational and personnel information.
What We're Looking For
Essential:
Proven experience in a management role within the soft FM or hospitality industry.
Strong people management skills, including recruitment, training, and performance management.
Excellent verbal and written communication.
Sound knowledge of health & safety and food safety standards.
High attention to detail and ability to work independently.
Problem-solving mindset and ability to implement solutions effectively.
Desirable:
Familiarity with military customs and operations.
Experience with Kronos and UDC Payroll systems.
IOSH Managing Safely or equivalent H&S qualification.
CIEH Level 3 Food Safety qualification or equivalent.
What we offer:
Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:
Mental health & wellbeing support
Employee Assistance Programme for personal, legal, and financial advice
24/7 virtual GP & lifestyle rewards
Discounts for you & family
Financial tools & retirement plan
Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!
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